Lynx Dry Cleaning Supplies supply a vast array of ever growing product lines to the Laundry & Dry Cleaning, Bridal & Textile Industry. We are looking for a Sales Office Administrator to join our Sales & Admin Team.
To be successful in this role, you will need to be highly organised; be able to confidently communicate with customers and colleagues via email and verbally; be able to multitask and cope under pressure, whilst prioritising workload; and most importantly to have a positive and friendly attitude within the sales office.
As a Sales Office Administrator, your day-to-day duties will include but not limited to:
- Being first point of contact for all customer queries, answering calls and emails in a timely and professional manner.
- Raising quotations and processing orders.
- Dealing with courier enquires, tracking deliveries and arranging returns.
- Offering support to management when required.
- Answering telephone calls and taking orders
- Handling general office tasks, such as filing, setting up for meetings
- Screening phone calls and routing callers to the appropriate person
- Using computers to take orders, book couriers, and conduct research
- Communicate with warehouse and drivers
- Deal with customer returns and queries
- Greet and assist visitors
- Maintain polite and professional communication via phone and email
- Anticipate the needs of our customers to ensure a seamless transaction
What is expected:
- Excellent telephone manner
- Be able to work in a team and independently
- Prioritise workload
- Strong customer service skills both written and verbally
- The ability to build relationships internally and externally
- To be confident in using Microsoft Office.
- Driving licence due to remote location, onsite parking available
- Prior administrative experience
- Excellent computer skills, especially typing
- Great communication skills, telephone manner and customer service
- Attention to detail
- Desire to be proactive and create a positive experience for others
- Quick learner and works well in a team
- Experience of Sage 200 would be a advantage
Salary dependent on experience starting at 27k per year.
Job Types: Full-time, Permanent
Pay: £27,000.00-£32,000.00 per year
Work Location: In person
