Scheduling Coordinator
Responsible to: Head of Service
Salary: £27,000 per annum
Working Hours: Full Time, Monday-Friday, 8am-5pm (1 hour unpaid lunch break)
Location: Studley (Head Office) Monday-Thursday and work from home on Fridays.
Job Type: Permanent
About Individual Care Services:
Established over 30 years ago, Individual Care Services delivers a person-centred provision for adults with learning difficulties and Autism. We provide the highest level of care whilst putting our clients’ best interests first.
With Residential Care Homes and Supported Living across Coventry, Warwickshire, Worcestershire and Solihull, Individual Care Services can adapt to our clients needs, support Local Authorities and provide bespoke services to private customers 24/7.
We are now looking for a Scheduling Coordinator to join our team based out of our Head Office in Studley, Warwickshire.
Key Responsibilities:
· Creation and maintenance of staff rotas across the business.
· Find cover for absence e.g. sickness, annual leave etc.
· Uploading accurate available overtime shifts onto the company software app.
· Ensuring all shifts are reconciled in a timely manner in time for payroll cut off.
· Assisting with flexible working meetings to ensure the request is feasible in line with rota requirements.
Essential Criteria:
· Previous experience in workforce scheduling, rota management, or administrative support.
· Knowledge of employment law basics (working hours, holiday entitlement).
· Strong organisational and time-management skills with the ability to prioritise competing demands.
· Excellent attention to detail to ensure accuracy in rotas and compliance with staffing ratios.
· Proficiency in using scheduling software, spreadsheets, and digital communication tools.
· Effective problem-solving skills to address last-minute changes, sickness cover, or emergencies.
· Clear and professional communication skills (written and verbal) to liaise with staff, managers, and external agencies.
Personal Qualities
· Reliable, proactive, and adaptable in a fast-paced care environment.
· Ability to remain calm under pressure and make fair, balanced decisions.
· Strong sense of confidentiality and professionalism when handling staff information.
· Commitment to supporting high-quality care delivery through effective workforce planning.
Desirable Criteria
· Experience working in care.
· Familiarity with electronic care management systems.
· Qualification in administration or management (NVQ Level 3 or equivalent).
· Demonstrated ability to improve rota efficiency and reduce staffing gaps.
· Strong interpersonal skills to build positive relationships with staff and encourage cooperation.
Individual Care Services can offer you:
· 28 days of annual leave (including bank holidays).
· Training, support and development within the company
· We pay for your DBS to be completed
· Refer a Friend bonus scheme
· Long Service awards
Due to a high volume of applicants, if you have not been contacted within 10 days of applying, please assume you have not been shortlisted.
Pay: Up to £27,000.00 per year
Work Location: Hybrid remote in Studley (Warwickshire, West Midlands Region)
