Job title: Trainee Office Administrator (Full Time, Harlow)
Salary: £20,000 – £23,500 a year (£10.85 – £12.91 an hour), depending on age and experience
Job type: Full-time, permanent
Location: In person - Harlow
Hours: Monday to Friday, 08:00–16:00 or 09:00–17:00 (your choice), one hour unpaid lunch. 35 paid hours a week.
About KW Tree Care
We're a tree surgery company based in Harlow. We work for homeowners, businesses and councils across Essex, Hertfordshire and North London. The office is a small team supporting crews who are out on site every day.
This is a trainee role, assisting the office team with the admin that keeps jobs moving: emails and messages, customer quotes, invoicing, spreadsheets, and keeping our job records up to date.
We're not expecting you to turn up knowing any of it. There's a written daily routine, a set order to learn things in, and people sitting next to you to train you. What matters far more to us is attitude and organisation. If you're accurate, have an eye for detail, you follow things through and you're keen to learn, we'll teach you the rest.
What you'd be doing
Working through the inbox and company messages, answering what you can and passing the rest to the right person
Helping put together customer quotes
Raising invoices, and checking that finished jobs have been invoiced
Keeping job records accurate and up to date
General office admin and ordering
What we're looking for
Clear, polite written English. A lot of this job is words going out to customers with our name on them.
Accuracy. References, addresses and numbers need to be right
Someone who follows a routine without being reminded, and finishes things instead of leaving them half done
Comfortable being interrupted and picking straight back up
Basic confidence with a computer, and happy to learn new systems
Able to get to our Harlow office reliably for a prompt start, all year round
Happy working in a small team
No previous office experience is needed. You don't need to know anything about trees, construction or accounts software. If you've done some admin before that's fine, but it isn't what we're selecting on.
What we offer
Full training, in a set order, from the people who actually do the job
Pay reviewed at three months and again at six
35 paid hours a week
28 days holiday including bank holidays
Free on-site parking
Workplace pension
A clear three-month plan, so you always know what you're being measured on
Apply through Indeed with your CV and answer the questions on the application form.
Please start your application message with the word OAK so we know you've read this advert properly.
Pay: £19,747.00-£23,123.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Application question(s):
- What is the first half of your home postcode (e.g. CM20)?
- How long is your door-to-door commute to CM18 7BL?
- How will you travel to work?
- Can you be at the office, ready to start, by 08:00/09:00 Monday to Friday?
- This role is fully office-based in Harlow, with no remote or hybrid option. Is that what you're looking for?
- Have you done any office or admin work before? (Not required for this role)
- Which of these have you used? email, Word, Excel, a work messaging app or none of these
- It's 9am. A customer has emailed to say their invoice looks wrong, a new job needs booking in, and a quote needs sending out before 10am. In three or four sentences: which would you do first, and why? (There's no right or wrong answer here. We just want to get a feel for how you think.)
- When could you start this role?
- What pay are you looking for?
Work Location: In person
