To provide high-quality reception, front of house,clerical and administrative service to patients, service users, carers and anyone who access the Chase Building and requires Trust services. This role will be required to provide evening and weekend support for the reception.
- To participate in the regular departmental meetings and contribute as appropriate to the overall service provided by the administration department.
- To be the first point of contact for all users of the Chase Building .
- To plan and coordinate their workload to ensure all deadlines are met and objectives achieved.
- To ensure good working relationships with all staff within the organisation and external agencies.
- To refer issues that arise appropriately, including enquiries or complaints from members of the public and patients.
- To maintain good standards of professionalism
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
Our Five-Year Strategy:
We will provide consistently high-quality care closer to home.
With our partners in North London and each borough we will ensure equity of outcome for all
We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
We will be more effective as an organisation by pioneering research, quality improvement and technology.
Why NLFT?
We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
We promote flexible working and support staff with a range of health and wellbeing initiatives.
NHS Discounts, generous annual leave and NHS pension scheme
Excellent internal staff network
The post holder will be aligned with our values:
We Are Kind
We Are Respectful
We Work Together
We Keep Things Simple
We Empower
We Are Proudly Diverse
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
Please see detailed Job des
The post holder will encompass regular liaison regarding the maintenance of the appointment’s diary, typing of letters and reports, taking and transcribing minutes at meetings as necessary, telephone liaison as necessary with internal / external agencies and making appointments at the request of the service.
- To assist in the maintenance of records, filing and photocopying and any duties essential to the comprehensive administrative / clerical / secretarial support service.
- The post holder will be an active team member who supports and contributes to the effective operation of a multi-disciplinary team.
- To receive information/referrals, both verbal and written from patients, GP’s, trusted referrers, carers, and staff which require tact and sensitivity.
- To ensure all messages given verbally, in writing or by telephone are passed on to the correct discipline within a reasonable/an agreed timescale.
- To receive incoming post and emails, collating with previous correspondence before passing to the team.
- Photocopying and collating documents as required.
- To take minutes of meetings e.g., clinical governance, business meeting etc.
- To process office stationery and procurement orders.
- To maintain accurate records.
- To undertake any other duties as may reasonably be required of you by the service.
