Growth & Leadership Opportunity
This is a key role with the opportunity to grow as The Window Sanctuary grows. For the right person, there is scope to take greater ownership of the office, customer experience and wider operations over time.
Our Mission and Values
The Window Sanctuary is a family-run business focused on quality windows and doors, careful service and doing the job properly. We value people who take ownership, communicate clearly, care about the customer and do not settle for “that will do”.
Why We Are Expanding Our Team
As the business grows, we need stronger ownership of the day-to-day office, customer communication and project coordination. This role will help keep projects moving, customers informed and the wider team organised while giving the owners more time to focus on sales and growing the business.
Remuneration & Benefits
(Placeholders for the business to complete)
- £30 000 – £35 000 per annum, depending on experience
- Bonus / commission structure: [add details here, if relevant]
- Employer pension contribution: [add details here]
- Holiday allowance: [add number of days here]
- Sick pay policy: [add details here]
- Training and development support: [add details here]
- Office-based in Brasted, Westerham, Kent
- Team days, socials, or additional benefits: [add details here]
- On-site parking
- Working hours: Monday to Friday [add working hours here]
- [Add any other benefits the business wants to include]
About the Role
This role sits at the heart of The Window Sanctuary. You will take ownership of the day-to-day office and help keep projects, people, customers and information moving from confirmed sale through to survey, ordering and installation.
Customer service is a major part of this role. Our customers expect a high level of care and communication, so you must be confident picking up the phone, speaking face to face and handling questions directly. You will work closely with the owners and wider team to make sure customers feel informed, problems are followed through and the office runs without everything coming back to the owners.
Core Responsibilities (but not limited to)
You will take ownership of the day-to-day office, keeping customers informed, the team organised and projects moving.
- Act as a key point of contact for customers, handling calls, face-to-face conversations and queries in a warm and professional way so customers feel informed and well looked after.
- Oversee the flow of live projects from sales handover through surveying, ordering and installation so each job moves forward with clear ownership and without avoidable delays.
- Keep customers updated throughout their project, using phone, email and face-to-face communication as needed so they always understand what is happening next.
- Run regular project and team check-ins, making sure actions have clear owners and deadlines so issues are followed through and nothing gets forgotten.
- Keep Business Pilot and internal systems accurate and up to date so the whole team can rely on one clear source of information for every customer and project.
- Coordinate communication between sales, surveyors, order processing, suppliers and installers so handovers are complete and everyone knows what needs to happen next.
- Resolve customer and operational issues calmly and directly, taking ownership where possible and making sure problems do not get left sitting in an inbox.
- Support the office team and improve day-to-day systems so communication is clear, work is organised and the business becomes less dependent on the owners.
A Bit About You
You are organised, practical and confident dealing with people. You are comfortable picking up the phone, speaking to customers face to face and handling difficult conversations when needed.
You have:
- A strong customer service background, ideally in a business where customers expect a high level of personal care and communication
- Confidence speaking to customers by telephone, face to face and in writing, without relying on email as the main way to solve problems
- Experience in office management, administration, operations, project coordination or a similar role
- Strong organisation skills and the ability to manage several live priorities without losing track of important details
- A practical problem-solving mindset with a strong sense of ownership and responsibility
Extra Credit
(Nice to have, not essential)
- Experience in the window, door, glazing, construction or home improvement industry
- Experience using Business Pilot (to confirm) or a similar CRM / job management system
- Experience coordinating surveyors, installers, tradespeople or field-based teams
- Previous experience supporting HR processes, team reviews or performance management
How to Apply
If this role sounds like a good fit, we’d love to hear from you.
Apply via Indeed with your CV in the first instance. You can also contact us at [email protected].
As part of your application, please answer the following questions:
- What are the three core values you stand for, and how do they show up in the way you work?
- What three traits do you possess that would make you an exceptional Office Manager?
- In one or two sentences, why do you think you would be great in this role?
Pay: £30,000.00-£35,000.00 per year
Work Location: In person
