NHS Pathways Operational Trainer

Practice Plus Group IUC -
Exeter

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Job details

Permanent
£31,158.10 a year
1 day ago

Qualifications

Facilitation
Coaching
Mentoring junior staff
Quality assurance
Staff training
Mentoring
Organisational skills
Professional development mentoring
Training & development
Learning and development experience
Communication skills

Full job description

About The Role

Exeter (with occasional travel across the network)
Full Time | 37.5 Hours Per Week

Are you an experienced NHS Pathways professional with a passion for developing others? We're looking for an enthusiastic and knowledgeable NHS Pathways Operational Trainer to join our growing 111 Training Team in Exeter.

This is an excellent opportunity for an accredited NHS Pathways Trainer or an experienced Health Advisor to play a key role in developing Health Advisors and Clinical Advisors, supporting new starters, and ensuring colleagues have the skills and confidence to deliver outstanding patient care.

What you'll be doing

Working alongside the Senior Operational Trainer and a network of Clinical and Operational Trainers, you will:

Deliver NHS Pathways Core Module 1, Adastra and bespoke training programmes.
Support new starters throughout induction and Foundation Bay.
Coach and mentor colleagues, providing constructive developmental feedback.
Deliver pathway release training, technical training and soft skills workshops.
Monitor competency levels and implement development plans where required.
Maintain accurate training records and compliance documentation.
Support quality assurance processes and maintain NHS Pathways competency standards.
Occasionally travel to other sites to deliver training across the network.

What we’ll look for in you

Accredited NHS Pathways Trainer
Minimum 6 months' NHS Pathways call handling experience
Strong understanding of both Call Handler and Clinician roles
Experience delivering engaging training sessions
Advanced facilitation and coaching skills
Excellent communication and organisational skills
Ability to provide constructive feedback and challenge poor practice professionally
Positive, flexible and proactive approach to work

Desirable

CIPD Learning & Development Level 3 (or equivalent)
Experience supporting learner development and performance improvement
Basic Life Support Trainer qualification or willingness to undertake training

If you're passionate about developing people, delivering outstanding training and helping colleagues thrive in a fast-paced NHS 111 environment, we'd love to hear from you.

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About The Role

What you'll be doing

What we’ll look for in you

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