Team Leader – Which Wich Superior Sandwiches
Job Type: Full-time (25–45 hours per week)
Position Objective
As a Team Leader, you will lead by example, ensuring every guest receives superior service while supporting the day-to-day operation of the restaurant. You will motivate and develop the team, maintain high food quality and safety standards, and help create a positive, energetic working environment.
Key Responsibilities
- Deliver exceptional guest service and resolve customer concerns professionally.
- Lead, motivate, and support Team Members during each shift.
- Assist with opening and closing procedures.
- Ensure food is prepared and presented to Which Wich standards.
- Maintain excellent food hygiene, health and safety, and cleanliness throughout the restaurant.
- Monitor product quality, stock levels, and inventory, reporting shortages where necessary.
- Train and coach new and existing team members to achieve high performance.
- Delegate tasks effectively and ensure all duties are completed during each shift.
- Support the Restaurant Manager in achieving sales, labour, and operational targets.
- Handle cash, tills, and daily banking procedures accurately when required.
- Promote teamwork and maintain a positive, respectful workplace culture.
- Ensure compliance with company policies and food safety regulations.
What We're Looking For
- Previous experience in a supervisory or team leader role within hospitality, food service, or retail.
- Strong leadership and communication skills.
- Passion for delivering outstanding customer service.
- Honest, reliable, and punctual.
- Ability to work in a fast-paced environment and remain calm under pressure.
- Excellent problem-solving and decision-making skills.
- Flexible and willing to work evenings, weekends, and public holidays.
- A positive attitude with the ability to motivate and inspire others.
Skills & Qualifications
- Previous food service or hospitality experience is essential.
- Supervisory or leadership experience is preferred.
- Basic computer and numeracy skills.
- Good spoken and written English.
- Knowledge of food hygiene and health & safety standards.
- Ability to organise, prioritise, and lead a team effectively.
What We Offer
- Competitive salary
- Performance and bonus schemes
- Company pension
- Discounted or free meals
- Employee discounts
- Career development and progression opportunities
- Ongoing training and support
Schedule
- 25–45 hours per week
- 8, 10, or 12-hour shifts
- Monday to Friday
- Weekend availability
Work Location: In person
If you're passionate about leading people, delivering exceptional customer service, and growing your career in hospitality, we'd love to hear from you. Apply today and join the Which Wich team!
Pay: £12.71-£13.21 per hour
Work Location: In person
