About the Opportunity
An established organisation is looking to appoint a Customer Services Administrator to join its busy office in Edinburgh.
This is a varied administration role where you'll support customers, manage enquiries and work closely with internal teams to ensure a high standard of service is delivered.
If you're organised, enjoy helping people and thrive in a fast-paced office environment, we'd love to hear from you.
The Role
Your day-to-day responsibilities will include:
- Managing customer enquiries via telephone and email
- Resolving customer queries and escalating where appropriate
- Maintaining accurate customer records and databases
- Producing reports and updating internal systems
- Supporting finance administration, including payment processing and account administration
- Liaising with contractors, suppliers and internal departments
- Assisting with document management and general office administration
- Supporting managers with a range of administrative duties
About You
We're looking for someone who has:
- Previous experience in an office-based customer service or administration role
- Excellent communication skills and a professional telephone manner
- Strong organisational skills with excellent attention to detail
- Confidence managing a varied workload
- Good Microsoft Office skills, particularly Word, Excel and Outlook
- A proactive approach and the ability to work independently
Experience within property management, housing, facilities management or property factoring would be advantageous, although applicants from other customer service administration backgrounds are equally encouraged to apply.
What's on Offer
- Competitive salary
- Hybrid working (2 days working from home)
- Company pension
- Generous holiday allowance
- Company sick pay
- Employee Assistance Programme
- Ongoing training and career development
- Friendly and supportive team environment
If you're looking for your next office-based customer services opportunity, we'd love to hear from you.
Pay: £24,000.00-£28,000.00 per year
Work Location: Hybrid remote in Livingston (West Lothian)
