Education Qualification :
Any Graduate
Skills :
Primary -> Technology | Collaboration and Messaging Roles | Skype Administrator | 4 - Advanced
Primary -> Technology | Unified Communications Platforms | Microsoft | 3 - Experienced
Tertiary -> Behavioral | Aptitude | Communication | 4 - Advanced
Tertiary -> Domain | IT in Banking | Customer Support | 3 - Experienced
Tertiary -> Behavioral | Aptitude | Information Processing | 4 - Advanced
Certification :
Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203
Details:
Messaging:
- Hands-on experience in installing and managing Microsoft Exchange Server 2010/2013/2016/2019
- Managing of Exchange Load Balancers (NLB, WNLB, Clustering)
- Managing of email gateways (IronPort, ProofPoint, EOP)
- Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking
Unified Communication And Collaboration: In-depth knowledge of various UCC services (Teams, OneDrive, SharePoint) and In-depth hands-on experience in Microsoft 365
LDAP: Active Directory and Azure Active Directory user administration, Directory Sync from AD to AAD, Authentication protocols
End-User : Outlook 2013/2016/2019/ProPlus/Mobile clients,Teams, desktop/mobile clients, OneDrive/BOX desktop sync, Offline and Online archive management
PowerShell : Advanced PowerShell scripting knowledge
Functional Primary Skills:
Messaging Subject Matter Expertise primary responsibility is to provide support to an organization s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU in the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also includes the bigger Unified Communication And Collaboration (UCC) portfolio including administration of Teams, OneDrive, BOX, SharePoint, Yammer etc.,
Others:
1. Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure
2. Plan and execute upgrades, projects defined by customers
3. Address the tickets escalated from L1/L2 team
4. Document the architecture and participate along with architects to define the DR, failovers etc
5. Manage and lead team of L1/L2
