Opportunity information
Salary £17729 per year
Duration 18 months
Advert closing date 12/06/2026
Description
The Parts Advisor is a proactive and important member of the team dealing with all parts related enquiries. You will be responsible for identifying and selling parts profitably to the trade and retail customers, via phone, email and internet sales whilst ensuring adherence to company policies and procedures.
To supply and sell parts to meet published turnover objectives.
Detailed Responsibilities:
- To satisfy all customer requirements and increase all aspects of the parts business through direct selling.
- To be fully conversant with all procedures within the department.
- To facilitate Trade sales via phone and email.
- To facilitate internet sales to the public.
- To ensure all customers are dealt with promptly and courteously.
- To be fully aware of the usual trading terms of the dealership.
- To ensure that parts are correctly checked against delivery notes and that they are binned accordingly, and that all orders are checked before the delivery note is signed.
- To ensure that the work area is kept to a high standard of cleanliness.
- To maintain acceptable standards of dress.
- To maintain up-dated displays at all times as per requirements.
- To ensure that old units are returned to the manufacturer in the prescribed manner.
- To attend training courses as specified by the manufacturer.
- To ensure that the procedures for handling cash, cheques and accounts are fully adhered to.
- To report any stock damage or stock losses to the Parts Manager.
- To assist in stock checks when required.
- The Parts Advisor should be able to pack and load parts correctly and should also be acquainted with all despatch matters.
- To maintain good relationships with all suppliers.
- To maintain good working relationships with colleagues in other departments.
Entry requirements
- Good level of general education including Maths and English GSCEs at grade C/4 or equivalent
- Previous experience working in a parts department
- Good organisational and time management skills to meet deadlines/business needs
- Ability to communicate effectively both orally and in writing.
- Ability to work under pressure
- Good IT Skills including MS Office
Training to be provided
Customer Service Level 3
Things to consider
Starting at £16,500
Skills required
Array
Future prospects
Customer Service Level 3
Hours per week 40
Working week Mon - Fri
Apprenticeship standard Customer service specialist (Level 3)
Bridgemead, Wiltshire, United Kingdom, SN5 7UZ
