Responsible to: Head of Commercial
About The Role:
As a host at Elland Road, you will be the first point of contact for many of our VIP hospitality guests. In this role you would be required to act as the face of the Club within your allocated hospitality lounge, creating a seamless link between our hospitality department, our catering department and our VIP matchday guests. This will ensure that our guests receive the highest possible standard of service and have an exceptional hospitality experience.
Allocation Main Responsibilities
Positions are offered for matchdays only, with a typical shift lasting approximately seven to eight hours.
Attending pre-match hospitality host / hostess briefing prior to each shift;
Familiarise yourself with your designated suite (which may change each shift), checking the suite and other guests facilities meet required standards and ensuring corporate lanyards and programmes are set out as per the guests chosen package;
Welcoming all guests into your suite, building relationships by using eye contact and escorting guests to their assigned dining area / table;
Build relationships with customers pre-match, at half time and full time.
Continuously managing the flow of guests in to the suite ensuring all
guests catering needs are being met and all guests are happy;
Be particularly attentive to new guests to ensure they are comfortable in their surroundings whilst being observant towards and engaging with all guests at all times to ensure the highest levels of service throughout the day;
Resolving any issues as they arise to ensure the guests' matchday experience is not effected, raising to the next level and / or appropriate departments as required (usually Duty Manager in your allocated lounge)
Directing guests to the appropriate match seats;
Answering any questions hospitality guests may have about other events
and fixtures;
Report any faults with facilities and any catering issues without delay;
Any other reasonable duties
Required Technical Skills
Previous experience as a host or hostess, or hospitality waiter or waitress in a hospitality environment, or front of house experience, is preferred.
Required Behavioural Attitudes
Strong interpersonal skills
Candidates must be well presented, mature, professional and have an outgoing personality
The ability to work efficiently in a high pressured and dynamic sporting environment
A good approach to teamwork and ability to manage a busy hospitality area
Ability to troubleshoot under pressure
Excellent customer service skills and spoken English required
Ability to use initiative and be creative
Strong customer service skills
Excellent communication skills
Ability to prioritise case load and manage time effectively
Confident and assertive
Ambition, passion and willingness to learn
