Head Receptionist
Core by Clare Smyth, Notting Hill
We are seeking an experienced and professional Head Receptionist to oversee the front desk operations at our esteemed establishment. The ideal candidate will be the first point of contact for guests, providing exceptional guest services and ensuring a smooth and welcoming experience. This role requires a highly organised individual with excellent communication skills, a friendly demeanour, and a strong background in hospitality.
Responsibilities
- Greet guests warmly and professionally upon arrival, ensuring a positive first impression.
- Manage all front desk operations.
- Handle guest enquiries via phone, email, and in person with impeccable phone etiquette.
- Coordinate with other departments to ensure guest requests are fulfilled promptly.
- Supervise and support front desk staff, providing training and guidance as needed.
- Maintain accurate records of guest information, bookings, and billing details.
- Ensure the reception area remains tidy, welcoming, and fully stocked with necessary materials.
- Implement procedures to enhance guest satisfaction and operational efficiency.
Experience
- Proven experience as a Head/Senior Receptionist is essential.
- Strong organisational skills with the ability to multitask effectively under pressure.
- Excellent communication skills
- Familiarity with OpenTable reservation systems preferred.
- Demonstrated proficiency in maintaining high standards of phone etiquette and guest interaction.
- Previous supervisory or leadership experience within a hospitality environment is desirable but not mandatory.
This position offers an exciting opportunity for a dedicated hospitality professional to lead our reception team and deliver outstanding guest experiences in a dynamic setting.
Pay: From £30,000.00 per year
Benefits:
Experience:
- Reception: 4 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
