Job Introduction
Lettings Officer
Salary: £29,444 - £31,682
Hours: 37 hours per week (may be required to work out of hours)
Location: Wolverhampton
Workstyle: Flexible
Job Type: Permanent
Help people find a place to call home
Are you passionate about helping people access safe, affordable housing? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a Lettings Officer to join our Lettings Team, helping customers secure suitable homes across Wolverhampton. You'll advertise properties, review housing applications, make tenancy offers and provide advice and support throughout the allocation process. This is a rewarding opportunity to make a real difference to people's lives while delivering an efficient and customer-focused service.
What you’ll be doing:
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Managing a portfolio of properties and progressing them through the allocation process.
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Advertising available homes through the Choice Based Lettings scheme.
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Reviewing housing applications
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Shortlisting applicants and making tenancy offers in accordance with policy.
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Providing pre-tenancy advice and helping customers prepare for a successful tenancy.
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Supporting customers with housing options and signposting to relevant services where needed.
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Working with internal teams and external partners to deliver an efficient and customer-focused lettings service.
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Maintaining accurate records and contributing to team performance targets and KPIs.
About you:
We welcome applications from people of all backgrounds, identities and experiences. If you're enthusiastic about this opportunity but don't meet every point below, we'd still encourage you to apply.
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Do you have experience delivering excellent customer service in a busy environment?
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Can you communicate complex information clearly and confidently, both verbally and in writing?
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Are you able to manage competing priorities and work to deadlines?
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Do you enjoy investigating issues, analysing information and making informed decisions?
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Can you build positive relationships with customers, colleagues and partner organisations?
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Do you have strong IT skills, including Microsoft Office applications?
Experience of housing, allocations, lettings, homelessness services or working with vulnerable customers would be advantageous but is not essential.
Benefits of working with us
We offer a range of great benefits, including:
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25 days annual leave plus bank holidays, increasing with service, with the option to buy extra leave each year.
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Excellent pension scheme through the Local Government Pension Scheme (LGPS).
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Real Living Wage employer, ensuring fair and competitive pay.
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Green travel options, including National Express discounts and cycle‑to‑work scheme.
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Learning and development support, including access to My Learning Hub and progression opportunities.
You can find more details about our full benefits package on our website, showcasing everything we offer to support your wellbeing and development.
Our organisation:
We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place.
Equality and Diversity:
We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.
Our top priority is finding the best person for each role and for our company. If you are interested in the position, are customer-focused and solutions-oriented, we would encourage you to apply even if you do not believe you meet each of the necessary criteria or required qualifications.
We reserve the right to close this advert prior to the advertised closing date, should a large number of applications be received.
Reports To: Lettings Team Leader
Closing date: 20 August 2026
Interview date: 2 September 2026
Contact for an informal discussion / more information:
Joann Turner
07970 266367
