Lead by Example
/ Act as a Brand Ambassador , inspiring trust, commitment, and client-centric excellence, and leading by example.
/ Drive team motivation and engagement through effective communication, sharing the strategy and vision of the brand, encouraging innovation and collecting best practices . Act as an agent of change.
Achieve and Exceed Sales Objectives & Targets
/ Lead the store to achieve and exceed sales objectives and meet store/business KPIs (quantitative & qualitative) , hold daily briefs to align the team and spend significant time on the shop floor.
Develop Clienteling Strategies
/ Foster the store team to craft personalized Client journeys, using CX measurement programs to coach the team , in partnership with LST and DSM , and to elevate the experience.
/Execute strategies to recruit new clients, host in-store events , leverage digital tools, and create strong local business relevance , nurturing store portfolio and enhancing relationships with VICs.
/Ensure a seamless and consistent client experience in-store and remotely for all Clients’ types , following the brand’s selling experience, enhancing italianness and hospitality.
Manage Store Team Organization and Development
/Ensure smooth organization of the team (front, back, and CARE) and the resources and challenge the status quo to bring innovation.
/ Coach, develop, and retain high-performing teams by providing ongoing feedback on the spot or in dedicated meetings, recognition, and structured development opportunities. Cultivate inclusivity while managing and developing multicultural teams.
/ Partner with HR and Retail & Training Leadership to recruit, onboard, and develop talent , creating clear career paths for team members.
Supervise Store Operations and Maintenance
/ Organize and delegate appropriate responsibilities to ensure proper store maintenance, stock management, and adherence to visual merchandising, grooming and company procedures.
/Be responsible for the good maintenance, safe environment, and good functioning of the store .
Demonstrate Market Knowledge and Awareness
/ Stay informed on market trends, competition, and omnichannel initiatives, leveraging insights to drive the business.
