Job Purpose
As part of the IT Team, the IT Apprentice will support the maintenance and development of high-quality IT facilities and resources across all trust departments.
Apprenticeship Overview
Expected duration: 17 months
Apprenticeship level: Level 3
Programme: Information Communication Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing theInformation Communication Technician standard.
The training covers the following core occupational duties: https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2
Key responsibilities:
- Configure, update, and maintain:
- Servers, including online backup systems and network attached storage
- PCs, laptops, iPads, A/V equipment, and photocopiers (MFDs)
- Online systems and services, e.g. LGfL, Arbor, Google Workspace, etc.
- Deal with daily IT issues (as per the trust’s reporting system), setting priorities and timelines as appropriate and with the Head of IT and Director Communications, IT, and Data
- Effectively communicate with staff re; issues/faults and their resolution
- Setup IT equipment & resources for trust events, inc. assemblies, meetings, and CPD
- Contribute to the development of support/training materials for use by staff in CPD sessions and as part of the trust’s IT knowledgebase
- Support the maintenance of the trust’s assessment systems (Digital PIPs and Small Steps), ensuring that all pupils have the correct assessment workbooks, and support users with their queries.
- Take part in IT Team meetings to discuss and plan the development of IT across the trust
- Take part in regular on-the-job training sessions to further increase skills and knowledge of trust IT systems and good practice
This job description serves to illustrate the type and scope of the duties currently required for the above post and to provide an indication of the required level of responsibility. It is not a comprehensive or exclusive list and duties may be varied from time to time, they will not however change the general character of the job or the level of responsibility entailed.
Essential skills, characteristics and experience
While this is an entry-level apprenticeship, candidates should demonstrate foundational computer literacy:
- Basic Hardware & Software knowledge: familiarity with desktop PCs, laptops, mobile devices (e.g., iPads), and Windows operating systems.
- Software & Cloud Basics: Introductory understanding of Google Workspace and general office applications.
- Tech Enthusiasm: A passion for technology or digital tools
Core Soft Skills
Apprentices spend a significant amount of time helping non-technical staff and managing tasks:
- Communication Skills: Ability to explain basic technical issues clearly and politely to non-technical users, both verbally and in writing.
- Problem-Solving Mindset: A logical approach to diagnosing issues, investigating root causes, and finding practical solutions.
- Time Management & Prioritisation: Ability to handle multiple support requests, manage daily tasks, and know when to escalate complex issues.
Personal Characteristics & Work Ethic
Crucial attributes for a thriving trust environment (schools/education):
- Adaptability & Eagerness to Learn: Highly motivated to learn on the job and complete the Level 3 Information Communication Technician study requirements.
- Patience & Empathy: Customer-focused attitude when dealing with staff who may be frustrated by technical faults.
- Team Player: Willingness to collaborate with the wider IT team, participate in meetings, and support trust-wide events.
- Reliability & Confidentiality: Discretion and trust when dealing with sensitive trust data, user permissions, and pupil systems.
Requirements
It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.
Eligibility
You must meet the following eligibility criteria to apply for the role:
- Have been a UK/EEA resident for the last 3 years
- Hold valid residency status
- Have the right to work in the UK
Pay: From £23,858.00 per year
Work Location: In person
