Due to continued growth, we are looking for an experienced Facilities Helpdesk Operative to join our busy and friendly office, providing support to our Facilities Helpdesk and Sales Support team. We will only accept applicants with at least 1 year experience of helpdesk and scheduling backgrounds.
You will be responsible for assisting in the following duties but not restricted to:
- Responding to incoming calls and emails
- Logging service calls and sales orders
- Forwarding Job details to the technical engineers
- Scheduling engineers work stream portal
- Liaising with clients, subcontractors and engineers efficiently
- Ensuring works are completed in the relevant time frames
- Maintaining the day-to-day operational requirements, whilst providing a high level of customer service
- Any other ad hoc administrative duties requested / works issued by Managers & Directors
This is a busy and diverse role for an experienced service desk specialist and would suit an applicant with excellent communication skills, attention to detail and confidence of ownership of day to day tasks.
A good understanding of general Windows based operating programs, such as Word, Excel and Outlook would be required. Knowledge of Verisae and Customer Relationship Management software would be advantageous, but not essential, as full training will be provided.
This is an excellent opportunity to join a growing company, offering the correct applicant an opportunity of ongoing career growth.
We are an equal opportunities employer and welcome application from all backgrounds. We are committed to fair and inclusive recruitment practices.
Hours are 8.30 am to 5.30 pm Monday to Friday
Job Types: Full-time, Permanent
Salary dependent on experience and age.
Job Types: Full-time, Permanent
Pay: From £26,624.00 per year
Benefits:
- Free flu jabs
- Health & wellbeing programme
- On-site parking
Ability to commute/relocate:
- Bury St. Edmunds IP32 7BX: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- Helpdesk / Call Centre : 2 years (required)
Work Location: In person
