Location: Sites all over North West (Head office Warrington)
Job Type: Full-time
Salary: Competitive, depending on experience
About Us
We are a growing roofing company committed to delivering exceptional workmanship and outstanding customer service. We are looking for a friendly, organised, and proactive Customer Care Operative to join our team and ensure every customer receives a first-class experience from initial enquiry through to project completion. We work for house builders all over the North West
Key Responsibilities
- Handle incoming customer calls, emails, and online enquiries professionally.
- Schedule roofing inspections, quotations, and installation appointments.
- Keep customers updated on project progress and timelines.
- Resolve customer concerns promptly and professionally.
- Short duration ladder work
Requirements
- Experience within the roofing and construction industry is essential
- Must hold a full UK driving licence
- Must hold a valid CSCS card
- PASMA accreditation is an advantage but not essential as training will be provided
- Previous experience in customer service or customer care is an advantage
- Able to organise cherry pickers / scaffolding when required
- Excellent verbal and written communication skills.
- Strong organisational and time management abilities.
- Ability to multitask in a fast-paced environment.
- Positive attitude with a strong focus on customer satisfaction.
What We Offer
- Competitive salary
- Friendly and supportive team environment
- Workplace pension
- Paid holidays
Apply today by submitting your CV through Indeed. We look forward to welcoming you to our team.
Experience:
- Roofing: 5 years (required)
- Construction Industry: 5 years (required)
Licence/Certification:
- full UK driving licence (required)
- CSCS card (required)
Work Location: In person
