About the Role:
Ronsters Exotic Pet Care and Supplies is looking for a Customer Service Assistant to join our team in Barry. You will support customers with questions about pet products, orders, deliveries and general care supplies while providing a friendly and reliable service.
This role is suitable for someone who communicates clearly, enjoys helping customers and can handle several enquiries in an organised way. You will work with colleagues across retail, animal care, ecommerce and warehouse operations to make sure customers receive accurate information and practical support.
Why Work With Us?
The Environment:
You will join a supportive pet care business where animal welfare, customer trust and responsible product advice are important to daily operations.
Varied Customer Support:
You will assist customers through telephone, email, online messages and face to face enquiries depending on business needs.
Practical Product Knowledge:
You will learn about pet food, habitats, accessories, grooming supplies and products for reptiles, birds, small animals and aquatic pets.
Career Growth:
You will have opportunities to build experience in customer service, pet retail, ecommerce support and order coordination.
Key Responsibilities:
Customer Enquiries:
Respond to customer questions about products, stock availability, orders, deliveries and basic service information.
Product Guidance:
Provide clear information about pet supplies and help customers identify suitable products based on their stated needs.
Order Support:
Check order details, confirm product availability and assist customers with routine order updates.
Delivery Queries:
Track customer deliveries and provide accurate updates when orders are delayed, incomplete or awaiting dispatch.
Returns and Exchanges:
Assist with return and exchange requests by following company procedures and recording the correct information.
Telephone Support:
Answer incoming calls professionally and direct specialist animal care questions to the appropriate colleague.
Email and Message Support:
Respond to customer emails and online messages using clear and courteous language.
Customer Records:
Update contact details, order notes and enquiry information accurately in the company system.
Complaint Handling:
Listen carefully to customer concerns, remain calm and help identify a practical resolution within company guidelines.
Retail Support:
Assist customers in the store when required and help maintain clear product displays and accurate price information.
Team Coordination:
Work with warehouse, ecommerce and animal care colleagues to resolve customer questions efficiently.
Product Knowledge:
Maintain up to date knowledge of commonly sold products, promotions and basic care guidance approved by the business.
What We Are Looking For:
Experience:
Previous experience in customer service, retail, ecommerce support, pet supplies or a similar customer facing role is preferred.
Communication:
Clear spoken and written English with the ability to explain information in a friendly and professional way.
Customer Service Skills:
A patient and helpful approach when supporting customers with different levels of product knowledge.
Organisation:
Ability to manage several enquiries, maintain accurate records and follow up on outstanding issues.
Digital Skills:
Comfortable using email, order systems, spreadsheets and basic customer service software.
Attention to Detail:
Ability to check names, addresses, order numbers, product information and delivery details carefully.
Problem Solving:
Ability to review customer concerns, gather the correct information and take practical action within company procedures.
Pet Product Interest:
An interest in pet care, animal supplies or responsible ownership is desirable. Specialist animal health advice is not required for this role.
Mindset:
You are friendly, dependable and calm under pressure. You take ownership of customer enquiries, communicate honestly and focus on providing accurate support without making promises that cannot be fulfilled.
Pay: £2,300.00-£2,700.00 per month
Benefits:
- Employee discount
- Life insurance
- Private medical insurance
Work Location: In person
