- Deliver excellent customer service, at all times
- Serve and present beverages, quickly and efficiently, meeting our standards
- Assist in keeping the bar, front-of-house and toilets clean and tidy, at all times
- Keep up to date with current promotions and new products
- Make customers aware of offers on our great food and drink range
- Speak to customers to ensure that they are satisfied with their meals
- Maintain personal knowledge by completing in-house training and workbooks
- Always adhere to all company policies and procedures and licensing laws
- Be involved and contribute at team meetings
- Carry out instructions given by the management team and head office
- To report for duty on time and in the correct uniform.
- Follow rigidly and observe all hygiene regulations.
- Ensure the accuracy of all floats by checking them and reporting irregularities.
- To deal with any customer complaints in a professional manner and to notify management of these.
- To ensure that the guests’ needs and requirements are met.
- To ensure a high standard of personal hygiene and grooming.
- To ensure that all reasonable care is taken for the health and safety of yourself, other employees, guests and other persons on the premises.
- To observe all safety procedures and rules.
- To report and where possible take action on incidents of accidents or damage.
- To attend all training courses as notified to you by management.
- To ensure that all fire doors are closed and that fire routes are kept clear at all times.
- To be aware and comply with company policy regarding Fire, Health & Safety, Hygiene, Food Hygiene, and Customer Care & Security.
- To read, understand and comply with your responsibilities as defined in the Health & Safety Statement and Staff Handbook.
Job Types: Full-time, Permanent
Pay: £13.50 per hour
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
- Store discount
Work Location: In person
