Associate Director – Surveying (Commercial Property Management)
Full time, permanent with hybrid working.
Role Purpose Working in our specialist Central London team, the successful candidate will be responsible for managing a high-profile portfolio of predominantly office and hotel assets for some of our most valued clients, including globally active institutional investors. The role reports to the Client Services Director and may involve some line management responsibility and occasional travel within Europe.
The ideal candidate will be a confident, client-focused, experienced Property Manager with a track record in the London office market, that can work with a high degree of self-sufficiency. They will be proactive in delivering the highest possible standards of service delivery for our clients and their occupiers and have a strong understand of the relevant Landlord and Tenant legislation. They will be adaptable, able to work to demanding deadlines and prepared to foster CBRE’s RISE values in their approach to their work and interactions with others.
Key Responsibilities
Manage the transition of clients/properties in and out of CBRE management
Compliance relating to sites under their control, taking action or escalating any issues relating to non-compliance
Carry out property inspections and complete timely reports
Ensuring that clients’ insurance procedures are implemented and that insurance premiums are recharged to tenants
Taking the appropriate action in response to any legal notice received in relation to a managed property
Preparing data for client meetings in conjunction with their line manager and supporting more widely with the preparation of various client reports
Attending client meetings, ensure recording of minutes (where required) and carrying out of actions arising
Ensure rent demands are raised accurately and on time
Work closely with credit control to drive strong performance for rent and service charge collections
Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales, subject to approval by line manager
Ensure all tenant applications are turned around promptly and that any associated fee invoices are also settled without delay Ensure lease maintenance is undertaken promptly and correctly and that system records are kept up to date.
Work closely with Building Managers and other technical specialists to ensure that service charge budgets are prepared in line with client KPI’s and RICS mandatory requirements
Review service charge cash flows and budgets monthly/quarterly subject to client requirements take proactive steps to ensure service charge funding is sufficient to pay creditors and our own fees promptly
Ensure that service charge year end reconciliations are completed accurately and in accordance with RICS guidelines / client instruction
Identify and progress opportunities for to bring CBRE’s wider expertise into your client relationships
Alongside Building Managers, arrange and chair occupier meetings on a regular basis and ensure minutes are taken and actions follow up
Review tenant applications and prepare client recommendations for approval by line manager
Be fully conversant with, and adhere to, the rules and procedures contained in the Company’s FCA Insurance Business Compliance Manual
Act a role model to more junior colleagues and support their development
Person Specification/Requirements
Preferably RICS qualified (Commercial Pathway) with relevant post qualification experience, mostly in the London office market
Whilst this role does not currently involve a significant degree of people management, some management experience is preferable
Constantly updating knowledge of legislation relating to Landlord & Tenant and property management, in order to manage the portfolio effectively and to make recommendations to the client
Able to build and maintain colleague and client relationships
Understand and grow knowledge of a client’s investment objectives
Able to recognise the opportunity and the right time for selling additional services to clients
Able to build and maintain tenant / customer relationships and drive positive occupier satisfaction survey scores
Understand the principles of lease structure and be able to read and understand a lease
Understand the principles of turnover rent and able to read and understand a turnover rent clauses
Be able to apply legal principles of tenant applications for consent and the processes to be followed, ensuring the client’s position is protected
Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements including the terms of the lease
Work with the clients’ leasing agents, project managers, buildings surveyors and other advisors as part of a cohesive team to ensure that clients’ assets strategy is progressed
Understand VAT, banking and credit control methods (use of CRAR, forfeiture, statutory demands etc.)
Understand and apply all CBRE procedures relating to work activities (extensive training and support given to all new starters)
Able to competently use IT software such as Word, Excel and other databases
Understand and use industry / CBRE specific IT applications (e.g. Yardi, Tramps, P2P etc.)
Able to contribute to team and department business plans and take on responsibility for contracted and ad hoc fee revenue
Able to delegate, supervise and develop junior team members with the potential to also become involved in APC supervision
Able to work as part of a team, supporting other team members and recognising the work of others
Build and maintain relationships with other parts of the wider CBRE service lines
Excellent interpersonal skills
Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
Maintains a positive attitude towards routine tasks and workload
Accurate and exceptional attention to detail
Pro-active and enjoys working autonomously and as part of a wider team
Confident and assertive where required
Sociable and outgoing
Flexible approach to work, noting that some of our clients are based outside the UK, which may require some travel within Europe and occasional meetings outside of core business hours
Understands and appreciates the importance of using discretion and the need for sensitivity around high profile transactions
Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
