Holiday Inn Kensington High Street are seeking a Meeting and Events Executive to support the Meetings & Events & Groups department in maximising revenue and fostering strong client relationships through effective and efficient sales techniques and strategies. This role is pivotal in guiding and supporting our Meetings & Events and group sales efforts across our portfolio of London Hotel.
This role requires you to work closely with our clients, agents, and team members to drive revenue growth, build and maintain strong relationships with our clients and ensure seamless coordination and delivery of all aspects of the event within dedicated SLA’s
Key responsibilities include:
- Managing and converting incoming Meetings & Events and Group business enquiries according to departmental standards, including but not limited to -proposal negotiation -upsell opportunities, revenue conversion, volume conversion, speed of conversion, business management
- Responsible for all pre-contract communication, and queries with the client.
- Be the key point of contact for clients, promoting all versatile meeting and event spaces and ensuring every detail is in place for seamless event execution.
- To work on behalf of, sell and convert Meetings & Events & Groups business facility.
- Support the accurate production of daily, weekly & monthly management information.
- Working with central team and management teams to propose efficiencies and improvements as appropriate and adapt according to system and process changes required for the department.
- Managing site visits – for clients, bookers and event suppliers
What you’ll bring
- Proven experience in working in a busy, fast paced Meeting & Events department, ideally within a cluster role.
- Ability to resolve any client disputes and complaints in a professional manner and within the guidelines issued
- Up-to-date knowledge of competitor hotels and venues
- A strong understanding of the event booking process
- As this customer facing role, you will require exceptional interpersonal skills, and a passion for delivering outstanding service.
- Exceptional communication and interpersonal skills, with the ability to communicate clearly and concisely, both written and in person.
- Organisational expertise and commercial awareness.
- Positive and passionate approach.
Pay: £30,000.00 per year
Work Location: In person
