Job Summary
As a Key Account Executive, you’ll serve as the key point of contact for Business Key Accounts. You will focus on maintaining satisfaction, identifying growth opportunities, and acting as the primary point of contact. You’ll uphold high standards in delivering our company’s mission, helping shape a high-performing team that consistently delivers excellence.
Responsibilities
· Relationship Management: Building and maintaining strong, long-lasting relationships with key customers.
· Client Needs Assessment: Understanding client requirements, challenges, and business objectives.
· Solution Proposal: Identifying and proposing appropriate products and services to meet client needs.
· Account Management: Managing all aspects of key customer accounts, including onboarding, billing, and ongoing support.
· Logging all calls within KPI timescale.
- Keep records of customers interactions/updating key information on raised jobs.
· Performance Monitoring: Tracking and reporting on sales performance and key account metrics.
· Cross-selling and Upselling: Identifying opportunities to increase revenue through cross-selling and upselling.
· Collaboration: Working with internal teams to ensure client needs are met and satisfaction is maintained.
· Problem Solving: Addressing and resolving any issues or concerns that arise with key accounts.
- Act as the first point of contact for customers either by telephone, email or WhatsApp for business.
- Investigating and resolving customer complaints.
- Provide accurate, valid and complete information by using the right methods and tools.
- Follow communication procedures, guidelines and policies.
- Support the resolution of customer complaints and escalate issues when required.
- Ensure strict adherence to company policies and safe working practices.
- Foster a positive and productive work environment across the team.
- Collaborate with departments to provide clear communication back to the customers.
Requirements
- Proven experience in account management or sales
- Strong communication and interpersonal skills
- Ability to build and maintain client relationships
- Excellent negotiation and presentation skills
- Strong organizational and time-management abilities
- Analytical mindset with problem-solving skills
- Proficiency in CRM software and Microsoft Office
- Ability to work independently and as part of a team
- Willingness to travel if needed
Hours 40 hours per week
Monday - Friday 08:30-17:30
Office Based
Pay: £27,298.52-£30,000.00 per year
Benefits:
- Company pension
- Free parking
- Private medical insurance
Work Location: In person
