Here at Mystery Shoppers Ltd (MSL), we are on a mission to improve customer experiences all over the world. We send people to businesses to act as real customers. Mystery shopping provides ongoing clarity on service standards and motivates teams to continuously deliver a great experience for every customer, every time.
Now before you get too excited, we don’t just spend our time shopping all day! Here at Mystery Shoppers HQ, we work behind the scenes to arrange for members of the public who have signed up with us as mystery shoppers, to go to our client's locations (banks, shops, railway stations etc.) at the right time, and once they’ve spent some time interacting with staff, they fill in their feedback questionnaire. We then read through it to make sure it’s of a good quality, before we submit it to the client and provide them with ways in which they can improve.
We work in all industries, and have carried out all sorts of types of mystery shopping, from the classic burger orders to lengthy mortgage applications. Anywhere a customer experience exists, whether in person, on the phone or online, you will find us promoting positive customer experiences!
We are a medium-sized, family run business and have been going for over 34 years! Our HQ is in Holsworthy, Devon.
Our company values are really important to us all, and you will see them in how we treat our clients, our shoppers and each other. They are as follows; Trust; Teamwork; Continuous Improvement; Innovation; Quality; Accountability; Ownership and Passion. Our teams are hugely important to us and we will happily provide testimonials.
We're currently looking for someone to be responsible for the preparation of client data and designing and managing reporting outputs for a selection of key clients.
Typical duties:
- Ensure all data collected through programmes is accurate, complete, and consistent.
- Oversee the creation of assessment forms that capture accurate data and support high-quality reporting.
- Deliver clear, insight-driven reporting aligned to client objectives.
- Identify and implement opportunities within the project team to enhance programme efficiency and consistency.
- Contribute to a supportive, knowledge-sharing culture within the team that drives continual improvement.
Skills and attributes required:
- A good understanding of using spreadsheets in Excel.
- Passion for utilisation of AI tools (full training will be provided).
- Attention to detail.
- Ability to work under pressure while still maintaining accuracy.
- Works well in a team and adapts to changing technologies and requirements.
- Ability to apply creative thinking to tasks.
- Proficient at using the Microsoft Office suite of tools.
What we can offer (non-contractual):
- Internal and external training opportunities.
- Progression opportunities if desired.
- Regular paid for team events.
- Mental wellbeing support.
- Access to a life coach
- Gym membership to a local gym
- Occasional Working from home (approx 2 days a week following training sign off)
Need to knows:
- Office hours are 9-5 Monday to Friday (later/earlier starts/finishes are always considered).
- 28 days’ holiday, including 8 bank holidays, plus 5 days extra non-contractual paid leave (pro rata for part-time staff).
- 5 days contractual sick pay included.
- 6-month settling in period.
- Subject to satisfactory DBS and ID/credit check
Job Types: Permanent, Full-time
Pay: £29,269.50 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Flexitime
- Free fitness classes
- Free flu jabs
- Gym membership
- Health & wellbeing programme
- Profit sharing
- Sick pay
Work Location: In person
