Warehouse Manager
Company: NG Transport
Department: Warehouse
Reports to: General Manager
Location: NG Transport
Role: Warehouse Manager
Role Purpose
The Warehouse Manager is responsible for the safe, organised and efficient day-to-day operation of NG Transport's warehouse.
The role ensures that freight is received, handled, stored, prepared and dispatched accurately, safely and on time while making the best use of people, equipment and warehouse space.
The Warehouse Manager leads the warehouse team, maintains high housekeeping and safety standards and ensures that operational processes are followed consistently.
Whilst working closely with the Imports & Exports Manager, the Warehouse Manager is accountable for the physical warehouse operation rather than customs, ETSF or security screening compliance.
The Warehouse Manager is expected to create a culture where every member of the team takes pride in accuracy, productivity, safety and customer service.
Key Accountabilities
1. Warehouse Operations
Take overall responsibility for the daily running of the warehouse.
Responsibilities include:
- Planning daily warehouse activities.
- Supervising all warehouse employees.
- Ensuring freight is received promptly.
- Ensuring outbound freight is prepared correctly and on time.
- Coordinating loading and unloading activities.
- Maintaining an organised warehouse layout.
- Maximising warehouse space utilisation.
- Preventing unnecessary handling or movement of freight.
- Ensuring urgent shipments receive appropriate priority.
- Maintaining operational flow throughout the day.
- Monitoring workload and adjusting resources where necessary.
The Warehouse Manager is accountable for ensuring warehouse operations remain efficient throughout each shift.
2. Goods Receiving and Dispatch
Ensure all freight entering and leaving the warehouse is handled accurately.
Responsibilities include:
- Checking incoming freight against documentation.
- Reporting shortages, damage or discrepancies immediately.
- Ensuring freight is correctly identified and labelled.
- Confirming freight is placed in the correct warehouse location.
- Coordinating outbound freight preparation.
- Ensuring collections are available when vehicles arrive.
- Minimising vehicle waiting times.
- Working closely with Transport to prioritise departures.
- Maintaining clear communication regarding delayed or incomplete shipments.
3. Warehouse Organisation
Maintain a warehouse that is safe, organised and efficient.
Responsibilities include:
- Maintaining clearly defined storage locations.
- Ensuring freight is stored safely.
- Preventing unsafe stacking.
- Monitoring warehouse capacity.
- Identifying congestion before it affects operations.
- Ensuring damaged pallets and packaging are removed promptly.
- Maintaining excellent housekeeping standards.
The warehouse should be maintained to a standard suitable for customer visits and regulatory inspections at any time.
4. People Management
Lead, support and develop the warehouse team.
Responsibilities include:
- Managing warehouse supervisors and operatives.
- Preparing daily work allocations.
- Setting clear expectations.
- Monitoring attendance and timekeeping.
- Conducting regular one-to-one meetings.
- Coaching and developing employees.
- Identifying future supervisors and team leaders.
- Managing performance issues fairly and consistently.
- Supporting recruitment and induction.
- Ensuring appropriate staffing levels.
- Promoting teamwork and accountability.
The Warehouse Manager should be highly visible on the warehouse floor and lead by example.
5. Productivity and Continuous Improvement
Improve warehouse performance through better organisation and planning.
Responsibilities include:
- Monitoring warehouse productivity.
- Reducing unnecessary handling.
- Improving loading efficiency.
- Reviewing warehouse layouts.
- Identifying opportunities for automation.
- Standardising working practices.
- Removing bottlenecks.
- Supporting Lean and continuous improvement initiatives.
- Encouraging employee suggestions.
The Warehouse Manager should continually look for ways to improve productivity without compromising safety or quality.
6. Equipment Management
Ensure warehouse equipment is safe, available and well maintained.
Responsibilities include:
- Monitoring forklift availability.
- Reporting equipment faults immediately.
- Scheduling maintenance where required.
- Ensuring daily equipment checks are completed.
- Monitoring battery charging and fuel levels.
- Ensuring warehouse equipment is used correctly.
- Preventing unauthorised use of equipment.
7. Health and Safety
Maintain the highest standards of health and safety.
Responsibilities include:
- Ensuring safe systems of work are followed.
- Monitoring manual handling practices.
- Conducting warehouse safety inspections.
- Maintaining pedestrian and vehicle segregation.
- Investigating accidents and near misses.
- Ensuring corrective actions are completed.
- Supporting risk assessments.
- Promoting a positive safety culture.
- Challenging unsafe behaviour immediately.
Safety is everyone's responsibility, but the Warehouse Manager is accountable for ensuring safe working practices are consistently followed.
8. Quality Standards
Ensure freight is handled professionally and carefully.
Responsibilities include:
- Preventing avoidable freight damage.
- Monitoring packaging quality.
- Ensuring freight is securely palletised where appropriate.
- Checking labels remain visible.
- Maintaining presentation standards.
- Investigating recurring damage.
- Working with other departments to improve handling processes.
9. Cross-Department Working
Work collaboratively with:
- Imports & Exports Manager
- Transport Manager / Department
- Operations team
- Compliance
- Finance
- Senior Management
The Warehouse Manager should actively resolve operational issues rather than allowing problems to move between departments without ownership.
Key Performance Indicators
Performance should be measured using objective weekly data.
Measures may include:
- Warehouse productivity.
- Vehicle turnaround time.
- Goods received on time.
- Goods dispatched on time.
- Loading accuracy.
- Picking accuracy.
- Freight damage rate.
- Warehouse housekeeping inspection scores.
- Accident frequency.
- Near miss reporting.
- Forklift utilisation.
- Overtime costs.
- Staff attendance.
- Employee training completion.
- Customer complaints relating to warehouse handling.
Targets should be reviewed through NG Transport's weekly operational scorecard.
Authority and Decision-Making
The Warehouse Manager has authority to make operational decisions relating to warehouse activities.
This includes authority to:
- Allocate warehouse resources.
- Reprioritise warehouse workloads.
- Stop unsafe work.
- Remove damaged equipment from service.
- Refuse unsafe loading practices.
- Escalate staffing shortages.
- Recommend operational improvements.
- Challenge practices that reduce efficiency or increase risk.
Where operational decisions affect customs, ETSF or security screening compliance, the Warehouse Manager will work with the Imports & Exports Manager to ensure regulatory requirements are maintained.
Skills and Experience
The successful person should demonstrate:
- Proven warehouse management experience.
- Strong leadership capability.
- Excellent organisational skills.
- Ability to manage multiple priorities.
- Experience managing operational teams.
- Good understanding of warehouse systems.
- Strong communication skills.
- Ability to coach and develop employees.
- Good problem-solving ability.
- Commercial awareness.
- Confidence in making operational decisions.
- Strong IT skills.
Forklift and logistics experience is desirable.
Leadership Expectations
NG Transport expects the Warehouse Manager to demonstrate the following behaviours.
Own the Warehouse
Take responsibility for warehouse performance and never assume another department will solve warehouse problems.
Lead from the Floor
Be visible, approachable and actively involved in daily operations.
Facts Before Opinions
Use operational data and direct observation to make decisions.
Safety Before Speed
No productivity target justifies unsafe working practices.
Build the Team
Develop people, delegate responsibility and hold individuals accountable.
Improve Every Week
Look for small improvements every day that make the warehouse safer, faster and more efficient.
What Success Looks Like
A successful Warehouse Manager will create a warehouse where:
- Freight flows efficiently with minimal delays.
- Vehicles are loaded and unloaded promptly.
- The warehouse is organised, clean and audit-ready.
- Damage is minimised.
- Employees understand their responsibilities.
- Productivity steadily improves.
- Safety standards are consistently high.
- Equipment is well maintained.
- Team morale is positive.
- Customers receive a professional service because the warehouse consistently delivers what the operation requires.
The ultimate accountability of the Warehouse Manager is:
To ensure NG Transport's warehouse operates safely, efficiently and productively, providing an organised, reliable and professional environment that enables every shipment to move through the business on time and in excellent condition.
Pay: £45,000.00 per year
Benefits:
- Company pension
- Life insurance
- On-site parking
- Private medical insurance
Work Location: In person
