The role
We are looking for a capable, organised Administrator to keep our day-to-day operations running smoothly. This is a hybrid role with genuine flexibility over when you work, which makes it well suited to someone balancing other commitments who still wants work with purpose behind it.
You will be handling sensitive information about children and families, so accuracy, discretion and reliability matter far more here than speed.
What you'll be doing
- Managing inboxes, correspondence and enquiries, and making sure nothing is missed
- Coordinating diaries, meetings and appointments across practitioners and external partners
- Setting up and maintaining case files and records, with strict attention to confidentiality and data protection
- Producing, formatting and proofreading reports, letters and documents to a professional standard
- Typing up notes and minutes, and tracking actions through to completion
- Supporting compliance administration — for example, checking records are complete and prompting for outstanding paperwork
- Maintaining accurate spreadsheets and trackers, and preparing simple reports as required
- General administrative support to the team as the service develops
What we're looking for
Essential
- Demonstrable administrative experience in a busy, deadline-driven environment
- Strong written English, with a good eye for accuracy and detail
- Confident with Microsoft Office (Word, Outlook, Excel) and comfortable learning new systems
- Well organised, able to prioritise your own workload and work independently without close supervision
- Sound judgement around confidentiality, and an understanding of why data protection matters in this setting
- A reliable home working set-up with a private space suitable for handling confidential information, and a stable internet connection
Desirable
- Experience in children's services, social care, education, health or another safeguarding environment
- Familiarity with case management systems or electronic record keeping
- Minute-taking experience
- A recent basic DBS certificate (issued within the last 12 months)
What we offer
- Genuine flexibility over your working hours
- annual leave plus bank holidays (pro rata)
- Induction, training and ongoing support
- The chance to be part of a small team doing work that makes a real difference to children and families
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people, and we expect all staff to share that commitment.
This post is subject to a satisfactory basic DBS check, satisfactory references, and verification of your right to work in the UK.
Equal opportunities
We are committed to building a diverse team and welcome applications from all backgrounds. We are a Disability Confident employer and will make reasonable adjustments at any stage of the process — please tell us what you need and we will do our best to accommodate it.
Pay: £12.71 per hour
Expected hours: 20.0 per week
Work Location: Hybrid remote in Longton (Staffordshire, West Midlands Region)
