Make a difference every day with PDSA
About Us
Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.
We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.
If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.
Do you thrive on engaging with people, bringing energy to every conversation, and delivering outstanding service? If that sounds like you, we’d love to welcome you to our team.
This role offers the chance to make a real impact, bringing value to our customers through the enthusiastic promotion of new products and services, while helping improve the lives of people and their pets.
As the UK’s leading veterinary charity, we rely on public support to care for sick and injured pets.
What we’re looking for
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Positive, confident, and hardworking individuals with a fun, upbeat attitude
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Team players who are enthusiastic, professional, and driven to achieve targets
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People with a natural talent for making customers feel valued and appreciated
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Strong communicators who can build rapport and let their personality shine
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Individuals who thrive in a supportive and unique customer service centre environment
About the role
We’re recruiting Outbound Customer Service Advisors who enjoy variety and are passionate about meeting their own targets and KPIs while delivering an outstanding customer experience.
Our team handles a wide range of outbound calls to supporters, clients, retail customers, and the general public. You’ll inspire and engage customers while helping us achieve financial and operational campaign goals.
From day one, you’ll feel the camaraderie and team spirit that makes PDSA such a special place to work.
You’ll bring
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A love of talking to people and the ability to bring PDSA to life
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Strong listening and engagement skills
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Excellent verbal communication
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Experience in an outbound customer service environment would be desirable.
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Drive, passion, and determination to succeed
We’ll provide full training and ongoing support to help you thrive and achieve your goals.
Rewards, support and benefits
We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them.
As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:
- Flexible working options to support your work–life balance and individual circumstances.
- 25 days’ holiday plus Bank Holidays
- Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.
- Generous pension options, with PDSA contributions starting at 5% and rising to 10%.
- Life assurance providing four times your annual salary for added peace of mind.
- AXA Health Employee Assistance Programme, with 24/7 wellbeing support
- Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.
- Enhanced maternity, paternity and adoption leave to support you and your family.
- 10% discount on PDSA Pet Insurance plus access to staff veterinary services.
To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple application form.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.
If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
