The Company:
We are a well-established, award-winning company, based in Warrington. We deliver DNA, Drug and Alcohol testing services to the legal community, members of the public and companies across the UK. We are in a period of substantial growth and need to expand our Direct to Consumer sales team.
This role is full-time, 40 hours per week working business hours.
The Role:
- Taking inbound calls and responding to online enquiries, understanding customer requirements and presenting appropriately to make a sale
- Conduct calls in line with company call quality framework
- Identifying and acting on selling, up-selling and cross-selling opportunities
- Delivering outstanding customer service
- Maintaining and developing a rapport with existing and new customers via telephone calls and online
- Negotiating the terms of an agreement and closing sales
- Reviewing own sales performance and aiming to meet / exceed company targets and personal KPIs
- Managing own pipeline of opportunities to close
- Responding to leads in a timely manner
- Review the competition and be aware of industry trends
- Some customer service administration work
The Person:
- Driven, ambitious, with proven sales experience in telephone sales, in a fast paced environment. Preferred minimum 5 years experience
- Outstanding customer focus
- Accurate keyboard skills and previous experience of Microsoft Office, Word and Excel
- A self-starter with excellent organisational, communication (verbal and nonverbal) and interpersonal skills
- Excellent attention to detail
- A professional telephone manner
- A target driven dynamic approach
- Ability to deliver a high level of customer care
- Ability to work on own initiative and also be an excellent team player
- Flexible attitude
The Benefits:
- Salary circa £26K (dependent on experience) OTE £35K+
- Death in service benefit
- Pension scheme
- Other benefits following successful completion of probationary period
