Job Details:
Job Description
We are seeking a proactive and well organised Administrator to join the Student Appeals, Complaints and Conduct Team.
In this role, you will provide essential administrative support across a range of student casework, including appeals, complaints, student discipline, fitness to study, fitness to practise and academic misconduct.
Working closely with Officers and Managers, you will maintain accurate records, prepare documentation, schedule meetings and take notes, monitor case progress and respond to enquiries, ensuring all activity is completed accurately and on time.
You will be the first point of contact for routine case related queries, handling, triaging and signposting them appropriately, and escalating issues when required. The role requires strong organisation, attention to detail, effective communication, confidence using MS Office and databases, and a professional, collaborative approach with a commitment to high quality service.
We are committed to equality, diversity and inclusion and offer supportive, flexible working practices and opportunities for development. Middlesex is dedicated to fostering an inclusive working environment for all staff.
For further information please contact Leeann Bradley, Student Appeals, Complaints and Conduct Manager, via email at
[email protected]
Middlesex is committed to fostering an inclusive working environment. We encourage applications from underrepresented groups including people from Black, Asian and minority ethnic groups, disabled people, LGBTQ+ people, women, and gender non-conforming individuals. All recruitment decisions will be based on merit.
We value diversity and strive to create a fairer, more equitable work environment for our staff and students.
We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff diversity networks, campus facilities and services to support staff from different backgrounds.
Middlesex is home to a diverse community of professionals. We are a bronze award holder of the Athena Swan Charter and the Race Equality Charter, a Stonewall Top 100 employer and Gold award holder in 2023, and a Disability Confident Leader.
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Faculty/Executive
Education & Student Experience
Company
MU Services Ltd
Location
Hendon
Starting Salary
£28,840 per annum
Grade
Grade 4
Contract Type
Permanent
Hours per Week
35.5
Date Posted
Monday 17 August 2026
Closing Date
Sunday 30 August 2026
Reference
ESE47
