Apprentice IT Technician
Salary: Apprentice rate of pay
Working Hours: 36 hours per week, 52 weeks per year (annual leave to be taken outside of term time)
Apprenticeship: IT Apprenticeship (qualification to be confirmed)
Overview
Are you passionate about technology and keen to build a career in IT? This is an excellent opportunity to gain hands-on experience while working as part of a supportive IT team in a busy school environment.
As an Apprentice IT Technician, you'll provide first-line technical support to staff and students, helping to keep IT systems running smoothly. You'll develop practical skills across hardware, software, networking, and customer service while learning from experienced IT professionals. Every day will bring new challenges and opportunities to grow your knowledge.
Key Responsibilities
IT Support & Service Desk
- Provide first-line technical support to staff and students.
- Respond to IT support requests in person, by phone, and through the helpdesk system.
- Log, monitor, and update support tickets accurately.
- Diagnose and resolve common hardware and software issues.
- Reset user passwords and assist with account access.
- Escalate more complex technical issues when required.
Systems & Equipment
- Set up and configure computers, laptops, printers, and other IT equipment.
- Assist with software installation and updates.
- Help maintain classroom and office technology.
- Support routine maintenance of IT hardware and systems.
- Assist with network and wireless connectivity checks.
Learning, Security & Team Support
- Learn about network administration and IT infrastructure.
- Support good cyber security practices, including password security.
- Help maintain accurate IT documentation and troubleshooting guides.
- Work closely with colleagues to deliver an effective IT support service.
- Build positive relationships with staff, students, and external support providers.
- Take part in training, reviews, and continuous professional development.
Training & Development
Throughout your apprenticeship, you'll receive structured training and practical experience, including:
- Developing IT support and troubleshooting skills.
- Learning about hardware, software, networking, and system administration.
- Gaining experience using IT service management and ticketing systems.
- Building communication and customer service skills.
- Working towards a recognised IT apprenticeship qualification.
- Receiving on-the-job mentoring from experienced IT professionals.
What We're Looking For
Essential:
- Enthusiasm for technology and IT.
- Good communication and customer service skills.
- Willingness to learn and develop new technical skills.
- Good organisational skills and attention to detail.
- Ability to work as part of a team.
- Basic understanding of computer hardware, software, and Microsoft Office.
Desirable:
- Previous experience providing IT support in any setting.
- Awareness of computer networks and IT security.
- Experience using Windows operating systems.
- Relevant IT qualifications or coursework.
Personal Qualities
- Friendly and approachable.
- Reliable and professional.
- Positive attitude with a willingness to learn.
- Logical problem-solving skills.
- Patient and calm under pressure.
- Able to manage tasks effectively and prioritise workload.
Why Join?
- Gain valuable hands-on experience in a real IT support environment.
- Work towards a recognised IT apprenticeship qualification.
- Learn from experienced IT professionals.
- Build technical and customer service skills that employers value.
- Be part of a supportive team committed to your development.
- Develop practical experience across a wide range of IT systems and technologies.
- Make a positive impact by supporting staff and students every day.
Future Progression
Successful completion of the apprenticeship could lead to further opportunities within IT support, including progression into a permanent IT Technician role or more advanced positions in infrastructure, networking, or systems administration.
Please note that this role is subject to an Enhanced DBS check in line with safeguarding requirements.
Pay: £8.00 per hour
Work Location: In person
