Regional Site Support Manager – South
Location
Based from an office at our Telford site, with regular travel across company sites within the South region, including Telford, Oswestry, Shrewsbury, Newtown, Craven Arms, Ludlow, Willenhall, West Bromwich, Kidderminster, Earlswood and Wombourne. The role will also involve occasional travel to our Denbigh Head Office for meetings and wider operational requirements.
Job Type
Full-time | Monday to Friday | 8:00am – 4:30pm
Salary
£14.50 per hour - basic starting annual salary £30,160
About Us
Lock Stock Self Storage is the largest container storage company in the UK. We are a modern, dynamic and growing company providing storage solutions across an expanding network of sites.
Our team takes great pride in the high standard of service we provide to our customers, from the customer’s first impression through to the day they leave us.
About the Role
We are looking for a practical, organised and proactive Regional Site Support Manager to support the day-to-day operation and standards of our storage sites across the South region.
The role will be based from an office at our Telford site, but this is not a desk-based position. You will spend a significant amount of your working week travelling between sites across the South region, with occasional meetings and visits to our Denbigh Head Office.
This is a varied and genuinely hands-on operational role, involving monitoring site standards and performance, dealing with customer and operational issues, coordinating maintenance and contractors, preparing units and helping ensure sites operate efficiently and are presented to a consistently high standard.
The practical side of the role is an important part of the position. You will be expected to get involved in the day-to-day running of sites, including preparing storage units for customers, carrying out inspections, undertaking minor repairs and maintenance, painting and general site-improvement works, and helping organise equipment and stock where required.
You will be expected to take ownership of issues, identify what needs attention and either resolve matters directly or coordinate the appropriate support to ensure actions are followed through to completion.
The role would suit someone practical, self-motivated and organised who enjoys working independently, travelling between locations, problem-solving and supporting the smooth day-to-day running of multiple operational sites.
Key Responsibilities
- Support the day-to-day operation of storage sites across the South region
- Work from the Telford site as the regional base while travelling regularly between sites
- Attend occasional meetings and operational requirements at Denbigh Head Office
- Maintain a visible presence across the region
- Carry out regular site inspections and ensure sites are maintained to a high operational and visual standard
- Monitor site performance and relevant KPIs and take appropriate action where improvements are required
- Identify operational issues and ensure actions are logged, prioritised and followed through to completion
- Inspect storage units before and after rental and prepare units for customers where required
- Carry out painting, minor repairs, maintenance and general site-improvement works where appropriate
- Use hand and power tools safely and competently as part of practical site duties
- Identify and report larger maintenance requirements and coordinate these with the Maintenance team
- Coordinate contractors attending sites and ensure works are completed to the required standard
- Support the setup, development and improvement of new and existing sites
- Assist with general site works, equipment movement and improvement projects where required
- Provide professional and friendly customer service and help resolve customer queries or issues
- Support unit sales and maximise occupancy and customer opportunities across the region
- Monitor stock, supplies and operational resources across sites
- Coordinate equipment and resources between locations where required
- Use company systems to record site inspections, maintenance requirements, actions and operational information
- Manage and prioritise a varied workload across multiple sites
- Provide regular updates to the Operations Manager on site performance, issues and outstanding actions
- Identify local business-development, signage, advertising, sponsorship and promotional opportunities
- Maintain awareness of competitors and local market activity
- Ensure company procedures and operational standards are applied consistently across the region
- Attend operational and Site Manager meetings where required
- Support the wider Operations team with additional requirements and projects when needed
Essential Skills & Experience
- Previous experience within an operational, site-based, retail, storage, facilities, property or similarly hands-on role
- A genuinely practical and hands-on approach to work
- Good practical maintenance skills, including competent use of hand and power tools, with the ability and willingness to undertake painting, minor repairs, maintenance and general site-improvement works to a good standard
- Strong organisational skills and the ability to manage multiple locations, priorities and deadlines
- Experience managing or taking responsibility for a varied operational workload
- Comfortable working independently and taking ownership of issues from identification through to resolution
- Good practical problem-solving skills and the ability to think on your feet
- Experience working with KPIs or operational performance measures
- Strong customer-service skills
- Comfortable coordinating maintenance requirements and contractors
- Good IT skills and confidence using technology, mobile devices and operational systems
- Comfortable working outdoors and getting involved in practical site activities where required
- Clear and professional communication skills
- Reliable, trustworthy and professional approach
- Full UK driving licence
- Comfortable travelling regularly between sites throughout the South region and occasionally to Denbigh Head Office
Desirable Skills & Experience
- Previous experience working across multiple operational sites
- Experience within self storage, facilities management, property, retail operations or another multi-site business
- Experience carrying out site inspections or audits
- Experience supporting new-site openings or site-development projects
- Experience using CRM, CAFM, asset-management or work-order systems
- Experience managing stock, equipment or operational resources across multiple locations
- Experience supporting general site improvement, refurbishment or setup works
What We Offer
- Competitive salary based on experience
- Monday to Friday working pattern
- Company vehicle provided for work-related travel between sites
- Company laptop and mobile phone
- Telford-based regional office
- Stable long-term role within a growing business
- Opportunity to take responsibility for an important and expanding region
- Varied and hands-on working environment
- Ongoing support and training
Benefits of Working at Lock Stock
- Join a strong, well-connected and supportive team
- At least two fully paid social events each year
- 28 days annual leave, increasing incrementally to 33 days after five years’ service
- An additional 1.5 days annual leave in December for Christmas Eve, New Year’s Eve and the Christmas party day
- Annual salary review
- 5 days paid sickness leave per year
Pay: From £30,160.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company car
- Company events
- Cycle to work scheme
- Employee discount
- On-site parking
- Sick pay
Work Location: In person
