Why join Pine Trees Hotel?
Nestled in the heart of Highland Perthshire, Pine Trees Hotel is a cherished luxury country house retreat, renowned for its warm Scottish hospitality, stunning surroundings and exceptional guest experiences. Combining elegance, comfort and personalised service, we create memorable stays for every guest. As part of our continued success, we are seeking an experienced Rooms Division Manager to join our senior leadership team and play a key role in shaping the guest journey across the hotel.
The role
This is an exciting opportunity for an experienced hospitality leader to oversee our Front Office and Housekeeping operations while supporting the wider hotel team to deliver exceptional guest experiences. As a key member of the senior management team, you will act as a trusted deputy to the General Manager, ensuring the smooth and efficient day-to-day running of the hotel whilst maintaining the highest standards of service and presentation.
You'll also:
- Lead the day-to-day operation of the Front Office and Housekeeping departments.
- Act as the senior point of contact in the General Manager's absence.
- Drive exceptional guest experiences from pre-arrival through to departure.
- Support and collaborate with the Food Beverage team.
- Manage departmental budgets, payroll, rotas and operational costs.
- Recruit, train, coach and develop high-performing teams.
- Monitor guest feedback and online reviews.
- Ensure compliance with health and safety and GDPR requirements.
About you
You are a passionate and hands-on hospitality professional with significant leadership experience within a luxury hotel environment.
You will also have:
- Previous senior Rooms Division management experience.
- Experience deputising for a General Manager.
- Strong knowledge of Front Office and Housekeeping operations.
- Excellent leadership and people management skills.
- Experience managing payroll, rotas and budgets.
- Outstanding communication and problem-solving abilities.
- Microsoft Office proficiency; relevant hotel systems experience advantageous.
Benefits
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Healthy meals while working
- Employee Assistance Programme
