Hire Desk Controller
Location: Maidstone, Kent
Hours: Monday to Friday, 7:00am – 5:00pm
We're looking for an experienced Hire Desk Controller to join our busy and growing team.
This is a fast-paced role where no two days are the same. You'll be working alongside our Hire Desk Manager to ensure the smooth day-to-day running of the hire desk while delivering excellent customer service.
Your responsibilities will include:
- Answering incoming phone calls and responding to customer emails.
- Taking hire enquiries and booking jobs onto our hire system.
- Organising and coordinating deliveries and collections with our transport team.
- Assisting the Hire Desk Manager with the day-to-day operation of the office.
- Liaising with customers, drivers and suppliers.
- Ensuring all paperwork and job details are completed accurately.
- Providing excellent customer service at all times.
Essential requirements:
- Previous experience in a hire desk, plant hire, tool hire, construction, transport or similar office environment.
- Excellent communication and customer service skills.
- Strong mathematical ability and confidence working with figures.
- Good computer skills and the ability to learn new systems quickly.
- Excellent organisational skills with the ability to prioritise a busy workload.
- A high level of common sense and the ability to use your own initiative.
- Ability to remain calm and work efficiently under pressure.
What we offer:
- Full-time, permanent position.
- Monday to Friday working hours – no weekend work.
- Competitive salary (depending on experience).
- Friendly, supportive team environment.
- A varied role within a well-established and growing company.
- Opportunity to develop and progress within the business.
If you're organised, proactive, enjoy working in a fast-paced environment and have the experience we're looking for, we'd love to hear from you.
Apply today by sending your CV.
Pay: £28,420.00-£35,016.09 per year
Work Location: In person
