Technical Contracts Manager, Fire and Security
South East England
£50,000 to £55,000 basic salary plus company vehicle and benefits
Lantern Fire and Security Ltd is looking for an experienced fire and security professional to join our South team as Technical Contracts Manager.
This position would suit a highly experienced senior engineer, supervisor or technical manager who is ready to progress into a broader management role while remaining closely involved with systems, engineers and customers.
You will help manage a portfolio of commercial and public sector contracts across the South East. The role combines technical support, contract management, surveys, customer meetings, quality control and day to day support for our engineers and office team.
This is not a purely desk based management position. We need somebody who understands the systems, can attend sites when required, confidently support engineers and deal professionally with customers.
About Lantern
Lantern Fire and Security Ltd is a well established national fire and security company.
We are accredited by NSI Gold and BAFE and are a recognised Honeywell Gent partner. Our customers include NHS Trusts, universities, local authorities, warehouses, banks and major commercial organisations.
The role
Your responsibilities will include:
Managing the day to day delivery of key fire and security contracts across the South
Building strong working relationships with customers, site contacts and facilities teams
Attending client meetings and contract review meetings
Supporting engineers with technical queries, difficult faults and site issues
Helping the office team plan work, resolve problems and communicate with customers
Monitoring outstanding jobs, remedial works, quotations and service performance
Carrying out technical surveys and preparing clear information for quotations and system designs
Reviewing service reports and identifying required remedial works
Ensuring works are completed safely, professionally and in accordance with the relevant standards
Supporting the allocation and coordination of engineering resources
Investigating complaints, service failures and recurring technical problems
Carrying out site inspections and quality audits
Assisting with contract mobilisation and asset verification
Monitoring contract performance, response times and customer requirements
Helping engineers develop their technical knowledge and working standards
Escalating commercial, operational and compliance risks to senior management
You will work closely with our Operations Director, Service Manager, Projects team, compliance team and South office staff.
What we are looking for
We are looking for somebody with strong practical fire and security experience who is comfortable progressing into a customer facing management position.
You should have:
Considerable experience as a fire and security engineer, senior engineer, supervisor or technical manager
Strong fire alarm service and fault finding knowledge
Good working knowledge of intruder alarms, CCTV and access control systems
Experience working on commercial, industrial or public sector sites
The ability to survey systems and identify service, repair and upgrade requirements
A good understanding of relevant fire and security standards
The confidence to support and guide engineers
A professional and confident approach in customer meetings
Good organisation and communication skills
The ability to manage competing priorities and follow issues through to completion
Good computer skills, including Microsoft Office and electronic job management systems
The ability to prepare clear reports, emails and survey information
A full UK driving licence
Experience with any of the following would be beneficial:
Honeywell Gent
Advanced
Kentec
Notifier
Protec
Galaxy
Texecom
Hikvision
Paxton
Working within an NSI Gold or BAFE accredited company
Managing NHS, education, local authority or large commercial contracts
This role may suit you if you are currently working as a:
Senior Fire and Security Engineer
Fire and Security Supervisor
Technical Supervisor
Service Supervisor
Technical Manager
Assistant Contracts Manager
Fire and Security Contracts Manager
What we offer
Basic salary of £50,000 to £55,000 depending on experience
Company car or vehicle
Fuel card
Company laptop and mobile phone
23 days holiday plus bank holidays
Holiday buyback scheme
Company pension
Health and wellbeing support
Ongoing manufacturer and technical training
Support from an experienced operations and compliance team
Clear opportunity to develop further within the business
Monday to Friday, 08:30 to 17:00
No domestic work
The position will involve travel throughout the South East, with occasional travel elsewhere for customer meetings, training and business requirements.
Why join Lantern?
This is an opportunity to take the next step from engineering into management without losing the technical involvement that makes the role interesting.
You will be trusted to make decisions, support engineers, build customer relationships and help us improve the delivery of some significant fire and security contracts.
We are looking for somebody who takes ownership, communicates properly and follows issues through. In return, you will receive support, responsibility and a genuine opportunity to influence how the South operation develops.
Apply now with your CV for an informal and confidential discussion.
Job type: Full time, permanent
Pay: £50,000 to £55,000 per year
Benefits:
Company car
Company pension
Health and wellbeing programme
On site parking
Schedule:
Monday to Friday
Licence:
Full UK driving licence required
Work location:
Field based across the South East
Pay: £50,041.19-£55,154.16 per year
Benefits:
Work Location: Hybrid remote in Gravesend
