Overall Purpose of Position
- To help grow and develop sales by assisting inbound telesales calls to both existing Collins Customers and the expected increase in volume calls for the Dairy Diary.
- To ensure the delivery of excellent customer service through building and maintaining customer relationships and ensuring accuracy and efficiency in the processing of sales orders and ensuring follow-through.
Main Duties & Responsibilities
- Ensure that all scheduled outgoing/incoming calls are completed on time
- Process all sales orders accurately and efficiently
- Ensure company SLA is always achieved
- Continuously drive sales to ensure target is achieved
- Build excellent relationships with existing and new customers
- Respond to all customer enquiries efficiently and professionally
- Provide advice and guidance to customers on company products
- Provide an efficient after-sales service
- Ensure all customer complaints are handled in professional manner, ensuring a timely resolution to the complaint.
- Any other duties as required.
Person Specification
- Education/Qualifications
N/A
Experience
- Previous telesales experience in a commercial environment
- Track record of achieving sales targets
- Experience working with the public
- Previous E-commerce experience
Knowledge
Word and excel
Skills and Abilities
Excellent communication and interpersonal skills
Excellent telephone manner
Good admin skills
Personal Style and Behaviour
Results orientated
Good Team Player
Outgoing Personality
Highly motivated and able to work on own initiative
*Salary: GBP $23,000 - $26,000/- per annum plus sales incentive
*Availability: able to start immediately
Job Types: Full-time, Temporary
Pay: £23,000.00-£26,000.00 per year
Work authorisation:
- United Kingdom (required)
Work Location: In person
