Coffee Shop Operations Manager
Shape Eastville’s New Independent Coffee Hub From Day One**
Location: Eastville, Bristol Salary: Competitive Salary DOE Hours: Full‑time (40–42 hours per week) Contract: Permanent Start: Pre‑launch involvement (Autumn/Winter 2026)
We’re creating something special — and we want you to help build it.
Everstone Living is opening a brand‑new independent coffee shop at the heart of Eastville, designed to serve onsite office staff, local residents, and the wider neighbourhood. This will be a warm, modern, community‑anchored space — somewhere people come for great coffee, fresh food, and a genuinely welcoming atmosphere.
This is a rare opportunity to join before the doors open. You’ll help shape the layout, furniture, customer flow, menu, and atmosphere — and then lead the café day‑to‑day with pride, professionalism and heartfelt hospitality.
We are looking for someone with strong leadership, excellent customer service, solid operational skills and the technical knowledge needed to set up a fully functioning café from scratch.
If you love independent coffee culture, enjoy operational flow, leading teams, and want to help build a café that becomes part of Eastville’s daily rhythm, this role is for you.
The Role
Design & Pre‑Launch
- Work with ownership to design the café layout, furniture choices, customer flow and operational systems.
- Help shape the menu, equipment selection, and supplier partnerships.
- Strong understanding of café equipment requirements (espresso machines, grinders, refrigeration, ovens, grills, dishwashers, extraction systems)
- Influence the personality, service style and atmosphere.
- Build a smooth, thoughtful operational foundation ahead of opening.
Operational Leadership
- Lead shifts and support the team with confidence, clarity and warmth.
- Deliver a welcoming, relaxed and professional atmosphere — setting the tone on the floor.
- Maintain high standards of cleanliness, food safety and health & safety.
- Hire Staff, manage rotas, labour costs and daily staffing needs.
- Oversee supply chain, stock management, ordering and cost control.
- Open and close the café, including cash handling and daily checks.
- Ability to specify, source and maintain machinery
- Understanding of basic cooking processes and food‑prep equipment needs
- Coordinate customer orders, including Titan office orders and community requests.
Team Culture & Development
- Train, coach and develop your team, keeping standards consistently high.
- Build a positive, supportive, motivated team culture.
- Lead by example — professionalism, hospitality and teamwork at the core.
Community & Collaboration
- Build relationships with Titan staff, residents and local partners.
- Help create a café that feels loved, looked‑after and part of Eastville’s identity.
About You
You’ll thrive in this role if you have:
- At least 2 years’ management or supervisory experience in hospitality.
- Excellent leadership and people‑management skills.
- A passion for customer service and memorable guest experiences.
- Strong organisational skills and exceptional attention to detail.
- Confidence managing busy services and multiple priorities.
- Experience with rota management, staff development and training.
- A proactive, hands‑on attitude and a genuine desire to grow with the business.
- Pride in running a café that feels modern, welcoming and well cared for.
- A proactive, entrepreneurial mindset — someone who “owns” the success of the café
Certifications & Compliance Knowledge
You must hold — or be able to obtain — the standard certifications required to run a café safely and legally, including:
- Level 2 or Level 3 Food Safety & Hygiene
- Allergen Awareness
- Fire Safety / Fire Marshal
- Basic First Aid (preferred)
- HACCP awareness (preferred)
You should also be familiar with:
- Food hygiene regulations
- Fire safety requirements
- Health & safety obligations
- Environmental health standards
- Compliance documentation and record‑keeping
What We Offer
- A leadership role in a brand‑new independent coffee shop with strong values.
- Creative input into layout, furniture, menu and atmosphere.
- A supportive, friendly ownership team.
- Very Competitive salary (DOE).
- Staff discounts and food.
- Opportunities to grow as the brand expands.
How to Apply
Send your CV and a short introduction explaining why this opportunity excites you.
If you have examples of spaces you’ve shaped, menus you’ve influenced, or teams you’ve led — we’d love to see them.
Work Location: In person
