*ONLY APPLICATIONS THROUGH GETGOT WILL BE CONSDIERED!*
https://victimsupportni.getgotjobs.co.uk/registerJob/a6a737f9-d4e5-31de-b3bb-b3a414d3ae23
Job Specification
Title: Advice Worker – Part Time
Responsible To: Head of Service
Location: 25D Bishop Street, Derry/Londonderry, BT48 6PR
Hours of Work: 17.5 Hours per week (Working pattern to be agreed)
Salary: £29,011 per annum pro rata based on 1.0 FTE
Duration: Temporary (possibility of becoming permanent)
Purpose:
The post-holder will be a member of the Advice Worker team. As an Advice Worker you offer a criminal injuries compensation service to assist victims of violent crime apply for compensation. Your primary responsibilities will be the effective operation, support and case management of applicants applying to the scheme; supporting victims to complete Victim Personal Statements and for the promotion of these and other relevant Victim Support services. The post-holder is responsible for meeting with and representing clients at hearings, therefore travel around Northern Ireland will be required for which travel reimbursement is paid.
Volunteering: Victim Support Northern Ireland is a volunteer delivered service. In respect of this we encourage an ethos of volunteering throughout the organisation.
Main Responsibilities:
1. Follow the organisational procedures and statutory requirements of the compensation process ensuring consistency and effectiveness of delivery in line with the defined standard of service as agreed with the Department of Justice.
2. Achieve standards of performance and performance targets in line with Conditions of Grant funding laid down by the Department of Justice.
3. Provide support and guidance to staff and volunteers, when necessary, regarding compensation queries at all stages of the process. Including participation in training sessions when possible.
4. Represent applicants at Review and Appeal stages of the Criminal Injury Compensation (CICs) process submitting paperwork within statutory deadlines.
5. Provide representation at Criminal Injury Compensation Appeal Panel NI (CICAPNI)Hearings including preparation of paperwork and meeting with the client.
6. Support clients in understanding and drafting, preparing and agreeing Victim Personal Statements and ensuring they are submitted appropriately to the relevant Courts.
7. Assess the individual needs of clients and tailor the support provided ensuring their needs are met internally or that the client is referred appropriately externally.
8. Contribute to the ongoing development of the service in line with the needs of people affected by crime, by sharing trends and issues identified through advocacy in staff meetings and supervision enabling the organisation to be proactive in the delivery of relevant services to people affected by crime.
9. Promote the organisation with key agencies and other service providers to promote awareness and accessibility to our services.
10. Maintain effective working relationships with other Advice Workers and teams across the organisation.
11. Maintain effective working relationships with other external agencies appropriate to role e.g. Compensation Service NI, CICAPNI, PSNI, relevant statutory and voluntary agencies.
12. Provide support in the completion of all work within the office including supporting the Volunteer and ASO Coordinators by providing cover during periods of leave, acting as a role model for all staff and providing availability for evening office hours.
13. Full compliance with all financial, HR and other corporate responsibilities as appropriate to the post
14. Ensure that all Victim Support policies, particularly those relating to Health & Safety and Equal Opportunities are applied.
The above detail of key accountabilities is not intended to be an exhaustive listing and the post-holder may be expected to accept additional / amended responsibilities in line with the organisation’s needs. Such additions / amendments will be in line with the capabilities of the post-holder.
Qualifications:
· Achieved “A” level standard
· Minimum of 2 years’ experience in a similar role as an Advice/Advocacy worker or related field.
OR
· A minimum of 5 years’ experience in a in a similar role as an Advice/Advocacy worker or related field
Skills and Experience:
Essential
· Excellent interpersonal skills and the ability to build a rapport and work with empathy with a range of clients including those who are most vulnerable.
· Effective written & oral communication skills with particular emphasis on preparing accurate reports, reviews, submissions, advocacy and representation of client cases in a tribunal hearing setting.
· Experience of interpreting and explaining legislation, official documents/letters to clients as well as a wide range of other relevant data in a concise and understanding manner
· Proficiency in the use of Microsoft Office packages and use of organisational information systems and applications
In addition, the post holder must have
· an ability to prioritise their own workload to meet key deadlines and targets.
· an ability to work accurately with a range of confidential, sensitive, and complex information in a time sensitive manner.
· an ability to effectively meet the mobility requirements of the post
Desirable
· Sound knowledge of the Northern Ireland Criminal Justice sector
· Knowledge of the Northern Ireland Criminal Injuries Compensation Scheme would be advantageous
· Knowledge of the Victim Support NI or the issues affecting Victims of Crime in Northern Ireland would be advantageous
· Experience of Social Security/Welfare or Advice Tribunal representation
Additional requirements:
· The post holder will be required to demonstrate the ability to meet the mobility requirements of the post. Victim Support NI is aware that some persons with disabilities may not be able to hold a driving license. If this is the case, please demonstrate how you can fulfil the mobility requirements for the post for which you are applying.
TO APPLY PLEASE HEAD TO: https://victimsupportni.getgotjobs.co.uk/registerJob/a6a737f9-d4e5-31de-b3bb-b3a414d3ae23
Pay: Up to £14,505.50 per year
Benefits:
- Casual dress
- Company pension
- Health & wellbeing programme
- Sick pay
- Work from home
Work Location: Hybrid remote in Derry BT48 6PR
