Front of House Supervisor based at Farnham House Stevenage - 6 month contract
At HCL SAFEGUARDING IS OUR NUMBER ONE PRIORITY. The safety of children and young people is at the heart of everything we do.
About us: At HCL, we're more than just a caterer. We proudly serve over 16 million meals a year, delivering outstanding dining experiences across schools and the commercial sector.
Key Duties & Responsibilities for Front of House Supervisor
- Oversee the day-to-day front of house operation across breakfast and lunch services.
- Ensure all service areas are fully prepared and operational before service begins.
- Support and supervise service during busy periods, maintaining high standards of customer service.
- Take responsibility for till areas and ensure accurate cash handling procedures are followed.
- Assist with opening and closing procedures as required.
Team Leadership
- Supervise, motivate, and support front of house team members.
- Allocate daily tasks and ensure duties are completed efficiently.
- Provide on-the-job training and guidance to team members.
- Monitor staff performance and report any concerns to the Chef Manager.
Stock Control & Ordering
- Take ownership of stock ordering for front of house operations.
- Monitor stock levels and ensure adequate supplies are maintained.
- Complete end-of-month stock counts and stock reconciliation.
- Prepare and submit completed stock reports to the Chef Manager.
Coffee Bar & Barista Responsibilities
- Work as a Barista, preparing and serving a range of hot and cold beverages to company standards.
- Ensure excellent customer service is delivered at the coffee station at all times.
- Maintain the coffee bar area to a high standard of cleanliness, presentation, and organisation.
- Carry out daily cleaning and maintenance of coffee machines and associated equipment.
- Ensure sufficient stock levels of coffee, milk, syrups, cups, lids, and other consumables.
- Monitor product quality and consistency.
- Ensure all coffee station food safety and hygiene standards are adhered to.
Refreshment Services
- Oversee coffee bar operations and maintain service standards.
- Replenish vending machines, fridges, and retail display areas throughout the day.
- Monitor product quality, availability, and presentation of all retail items.
Compliance & Administration
- Ensure all daily paperwork and due diligence documentation is completed accurately and on time.
- Maintain food safety, health and safety, and company compliance standards.
- Complete and monitor required checklists, temperature records, cleaning schedules, and operational documentation.
- Escalate any compliance issues to management promptly.
Customer Service
- Deliver and promote exceptional customer service standards.
- Resolve customer queries and complaints professionally and efficiently.
- Act as a visible presence during service periods, supporting both customers and staff.
Additional Responsibilities for Front of House Supervisor
- Support the Chef Manager in achieving operational and financial targets.
- Assist with implementing promotions and service improvements.
- Maintain a clean, organised, and welcoming front of house environment at all times.
- Be prepared to support other areas of the operation as required by the needs of the business.
Why join us?
Salary: £13.22 per hour (£27,573 per annum)
Hours: 40 hours per week - No Late Nights
Schedule working pattern
- Work on a 5 days out of 7 rota, including weekends and bank holidays as required by the business.
- Flexibility to work varying shifts, including:
- 07:00 – 15:30
- 09:00 – 17:30
- Later shifts as business needs dictate
- All shifts include a 30-minute break.
Uniform provided
Rewards: Spread the Word & Earn Up to £500 - Refer a Friend! (T&Cs apply)
Succeed with us: Career progression opportunities
Excusive discounts: via VIVUP for supermarkets, cinemas, retail, dining, hotels, and family activities
Wellbeing matters: Support through EAP & Financial Support via Stream
Safeguarding: Enhanced DBS Disclosure paid by HCL - No Cost to You
If you're passionate, driven and ready to grow, we'd love to hear from you. Take the first step and apply online - your Front of House Supervisor career with HCL starts here.
Pay: £27,573.00 per year
Benefits:
- Company pension
- Employee assistance programme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount
Work Location: In person
