We are currently recruiting for a Neighbourhood Safeguarding Officer to join our successful and motivated Neighbourhood Team that helps and supports us deliver the best housing services within the London Borough of Tower Hamlets (LBTH).
This key role focusses on successful delivery of high-quality casework in respect of Domestic Abuse, Safeguarding and Hoarding at LBTH, ensuring cases are handled appropriately and consistently and the best possible outcomes are delivered to affected residents, as well as supporting and advising colleagues across the Council on Domestic Abuse, Safeguarding and Hoarding, in line with relevant legislation and best practise.
To be successful in the role you will need to have the following skills and experience:
- To act as the first point of contact for staff to provide advice, guidance, co-ordinate and case manage safeguarding concerns, in line with relevant legislation, polices & procedures and best practise.
- Supporting the development and delivery of training, briefings, inductions and investigating incidents where needed, in relation to DA, Safeguarding and Hoarding, promoting and raising awareness further.
- Carry out regular and detailed case reviews of DA, Safeguarding and Hoarding cases, as well as holding relevant panel meetings to ensure effective case management.
- Provide support including risk assessments and safety planning to survivors of domestic abuse and residents involved in other reported safeguarding concerns.
- Represent LBTH and advocate for survivors at key meetings in the borough i.e. MARAC, VAWG and attend and represent the service with regards to safeguarding at relevant meetings both internally & externally.
- To be a champion & support Domestic Abuse Housing Alliance (DAHA) project and accreditation, with continuous development to safeguard victims of DA, as well as other relevant actions identified to enable DAHA accreditation.
- To pro-actively work with and appropriately advise and direct other departments within the council to ensure that relevant information is shared, often to ensure the safeguarding of families from or against further harm, including liaison with IDVAs, DASH RIC, Police, social services and other specialist support services and agencies.
- Work with other teams to improve the reporting structures and procedures to increase access and quality of recording for residents and staff reports, including collating and maintaining accurate data to ensure data integrity.
- Contribute to the review of and update existing domestic abuse, hoarding and safeguarding policies and procedures for responding to safeguarding reports from residents and colleagues.
- To demonstrate professional behaviour in accordance with the values and code of conduct in operation at LBTH.
- Ensure effective management of allocated cases in the LBTH case management system that consistently and accurately record identified cases including reporting levels of safeguarding, domestic abuse and hoarding, as well as referrals to specialist agencies where appropriate.
- Carry out other reasonable ad hoc duties to support the Directorate which are commensurate with the expectation of the post as directed by the line manager or the Head of Service.
What we offer:
- 26 days paid holiday each year, plus 8 bank holidays
- Pension scheme
- Cycle to work salary sacrifice
- Interest free loans
- Well-being discounts
- Newly refurbished offices, with free tea, coffee and fruit, and shower facilities.
- Flexibility for blended and remote working provisions.
- Working within a diverse and inclusive workforce.
We are an accredited “disability confident employer” that guarantees an interview for all those that have indicated a disability that meets the minimum essential criteria for the role
How to apply:
You are encouraged to read the job description and person specification before applying for this job role.
Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.
Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.
We welcome applicants interested in flexible working arrangements and also applicants who live in the borough
Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.
Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.
As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.
At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.
