MEDSU Ltd is a leading independent governance organisation providing regulatory compliance, appraisal, revalidation, and innovative technology solutions to healthcare professionals and healthcare organisations across the UK. We support medical practitioners in meeting the requirements of the GMC, NMC, HCPC and CQC, delivering a professional, responsive and customer-focused service.
We're looking for a proactive and organised Customer Support Advisor to join our remote team. This is an excellent opportunity for someone who enjoys helping people, solving problems and working in a varied, fast-paced environment.
Job Details
- Position: Customer Support Advisor
- Location: Remote (UK)
- Job Type: Self-employed Contractor
- Hours: 15 hours per week
- Pay: £12.71–£14.71 per hour (depending on experience)
- Equipment: Bring Your Own Device (BYOD)
- Working Pattern: Monday to Friday with flexible working hours
- Additional Pay: Performance bonus available
About the Role
As the first point of contact for many of our clients, you will provide professional support to healthcare practitioners, Designated Bodies and external stakeholders. You'll respond to enquiries, provide guidance on compliance requirements and ensure every interaction is handled efficiently and professionally.
This role combines customer service, administration and problem-solving, making it ideal for someone who enjoys variety and takes pride in delivering outstanding support.
Key Responsibilities
- Respond to enquiries from healthcare professionals, Designated Bodies and external stakeholders via telephone and email.
- Provide administrative support relating to compliance and regulatory requirements.
- Maintain accurate client records through timely and accurate data entry.
- Analyse client enquiries and provide appropriate guidance or escalate where necessary.
- Deliver a high standard of customer service throughout every interaction.
- Work collaboratively with colleagues to improve processes and service delivery.
- Support the day-to-day administration of our governance and compliance services.
What We're Looking For
Essential:
- Excellent written and spoken English.
- Outstanding communication and customer service skills.
- Professional and confident telephone manner.
- Strong attention to detail and accurate data entry skills.
- Good organisational skills with the ability to manage multiple tasks.
- Ability to analyse information and identify practical solutions.
- Confident using IT systems and working independently from home.
Desirable:
- Previous experience in a customer service, administrative or support role.
- Experience working within healthcare, compliance or regulatory environments.
Personal Qualities
The successful candidate will be:
- Friendly, approachable and confident when dealing with clients.
- Able to remain focused while managing multiple enquiries.
- Adaptable and able to switch between different tasks quickly.
- Proactive, resourceful and able to use their initiative.
- Resilient and calm under pressure.
- Patient, professional and able to communicate with empathy.
- Someone with a positive attitude and a good sense of humour.
What We Offer
- Fully remote working.
- Flexible working hours.
- Performance-related bonus opportunities.
- A supportive and collaborative team.
- The opportunity to contribute to improving healthcare governance across the UK.
How to Apply
Please apply by email with the following:
- Your current CV, including contact details.
- A covering letter explaining why you are interested in the role and how you meet the requirements.
- A summary of your interests and activities outside of work.
- A minimum of three years' continuous employment history, including reasons for leaving previous roles and explanations for any gaps.
- Contact details for at least two referees and any relevant testimonials.
Following the shortlisting, you will be invited to complete an online assessment and interview process. Any offer will be subject to satisfactory background checks and an initial evaluation contract.
For applications and enquiries, please email [email protected].
We welcome applications from enthusiastic individuals who are passionate about delivering exceptional customer support and helping healthcare professionals meet their regulatory obligations.
Pay: £12.71-£14.71 per hour
Benefits:
Work Location: Remote
