Overview
We are looking for a reliable and detail-oriented Customer Service & Sales Assistant to join our team on a 3 to 6-month contract. This is a part-time role working 8 hours per week. You will help manage email outreach, CRM tracking, client responses, and basic sales activity reporting across our corporate data products and business events.
Key Responsibilities
- Support the sales process through email and social media outreach campaigns
- Track and coordinate follow-ups with inbound client enquiries
- Support customer enquiries, renewals and customer account CRM updates
- Assist customers with event bookings, registrations and related enquiries
- Upsell and cross-sell subscriptions, event bookings and related services, where appropriate
- Coordinate communication schedules with the editorial and event teams
- Meet KPIs for lead engagement, responsiveness and task completion
Requirements
- Must have experience in a previous sales, sales support, or customer service role
- At least 1 year of experience in a corporate or B2B environment is essential
- A relevant degree or equivalent experience is desirable
- Excellent written communication skills, particularly for professional email interaction
- Familiarity with CRM tools, such as HubSpot, and platforms such as LinkedIn or Mailchimp
- Strong organisational skills, attention to detail, and the ability to work independently
- Excellent references are required
Remuneration
- This role offers a base rate, with commission and performance-related bonuses
Pay: £25,420.00-£29,000.00 per year
Work Location: In person
