We are recruiting for a highly motivated and conscientious member of staff to work in our Cash Desk, AGC and FEC at Fantasia. This is for a variety of shifts Monday - Sunday. Fantasia is open until 11pm so you should ensure you have the means to reliably commute before applying. We are open 364 days of the year. You must be able to work in school holidays, weekends and Bank Holidays as these are our busiest times.
Applicants MUST be aged 18+ due to licensing restrictions.
As an Team Member, you will be outgoing, friendly, approachable and confident. You will have a passion for customer service engagement and service, anticipating customers’ needs and providing help and advice. Reliability and punctuality are essential.
As the first point of contact in the AGC you will ensure our guest experience is an enjoyable one. Part of your role will be ensuring that our machines are operational and clean whilst ensuring the AGC remains scrupulously clean, tidy and inviting. You will welcome all new customers, familiarise yourself with our regular customers in order to maximise their time in our venue and provide refreshments when requested.
You will also be required to work in our Cash Desk where you will assist customers with changing notes for coins, assisting the team and ensuring the float is kept secure and accurate.
Training will be provided to comply with industry regulations.
You will be expected to:
- Be honest, reliable, responsible individual with a strong work ethic.
- Have excellent mental math's skills and be required to complete float checks in a consistent and accurate manner.
- Provide a friendly and efficient service with great customer service.
- Keep the premises clean and tidy at all times.
- Comply with all Regulatory Rules, Company Policies and Procedures
Applicants will be well presented, friendly, numerate and possess excellent customer service skills. Experience within retail or amusement arcades is preferred.
Pay: £10.85-£12.71 per hour
Application question(s):
- Please tell me why you have applied and what skills you can bring to this position?
Experience:
- Customer service: 1 year (required)
Work Location: In person
