About the Role
We are seeking a friendly, organised, and professional Receptionist / Administrator to join our care home team. As the first point of contact for residents, families, visitors, healthcare professionals, and staff, you will play a key role in creating a welcoming environment while providing efficient administrative support to ensure the smooth day-to-day operation of the home.
The successful candidate will demonstrate excellent communication skills, strong attention to detail, and the ability to manage multiple tasks in a busy care environment.
Key Responsibilities
Reception Duties
- Welcome residents, visitors, families, contractors, and professionals in a warm and professional manner.
- Answer and direct incoming telephone calls and emails promptly and courteously.
- Manage visitor sign-in procedures and ensure compliance with safeguarding and health and safety requirements.
- Maintain a clean, tidy, and professional reception area.
- Handle incoming and outgoing post, deliveries, and courier services.
Administrative Duties
- Provide administrative support to the Home Manager and wider management team.
- Maintain accurate resident records, ensuring confidentiality and compliance with GDPR requirements.
- Prepare, update, and file documents, reports, correspondence, and meeting minutes.
- Assist with staff records, recruitment administration, onboarding paperwork, and training records.
- Support payroll administration, timesheet processing, and staff rota updates where required.
- Order and maintain office supplies and stationery.
- Assist with invoicing, petty cash records, and other basic financial administration.
- Ensure all filing systems, both electronic and paper-based, are accurate and up to date.
- Coordinate appointments, meetings, and room bookings.
Compliance and Quality
- Ensure all administrative processes comply with company policies, GDPR, and relevant regulatory requirements.
- Support audits, inspections, and quality assurance processes.
- Maintain confidentiality of resident, staff, and business information at all times.
- Promote safeguarding, dignity, and respect for residents.
Person Specification
Essential Requirements
- Previous experience in a receptionist, administrative, or customer service role.
- Excellent verbal and written communication skills.
- Strong organisational and time-management abilities.
- Good working knowledge of Microsoft Office (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Professional, friendly, and approachable manner.
- High level of accuracy and attention to detail.
- Understanding of confidentiality and data protection requirements.
Desirable Requirements
- Previous experience working in a care home, healthcare, or social care environment.
- Knowledge of care home administration systems.
- Experience supporting payroll, recruitment, or HR administration.
- Understanding of CQC requirements and care sector regulations.
Skills and Competencies
- Customer-focused approach.
- Strong interpersonal skills.
- Ability to prioritise workload and meet deadlines.
- Problem-solving and initiative.
- Professional telephone manner.
- Compassionate and respectful attitude towards older people and vulnerable adults.
Benefits
- Paid annual leave.
- Workplace pension scheme.
- Ongoing training and development opportunities.
- Employee assistance programme.
- Supportive and friendly working environment.
Job Type: Part-time
Pay: £13.50 per hour
Benefits:
- Free parking
- On-site parking
Experience:
- Administrative: 1 year (required)
Work Location: In person
