Customer Service Administrator
On Demand Print & Packaging | Northampton
Monday to Friday, 8:30am – 5:00pm | Full-Time
About Us
On Demand is a fast-growing print and packaging company based in Northampton specialised around the fast food and takeaway businesses. We produce high-quality, custom-branded packaging for businesses across the UK, with a strong focus on service, speed, and reliability.
We’re a close-knit team that takes pride in delivering excellent customer experience and building long-term client relationships.
The Role
We’re looking for a motivated and organised individual to join our team and manage customer enquiries from start to finish.
This is an office-based role perfect for someone who enjoys speaking to customers, learning new skills, and being part of a growing and expanding business.
No prior experience in print or packaging is required — full training will be provided.
Key Responsibilities
· Handling inbound customer enquiries via email and phone
· Sending pricing to clients
· Following up enquiries
·Booking in jobs
· Liaising with production to ensure deadlines are met
· Providing excellent customer service at every stage
What We are Looking For
Essential:
· Strong communication (internally and externally)
· Good basic maths skills
· Good IT skills (Outlook, Excel, general systems)
· Highly organised with strong attention to detail
· Positive, proactive attitude and willingness to learn
· Able to work & communicate effectively in a team
Desirable:
· Experience in customer service, sales, or account management
Benefits
· Opportunity to earn more through performance
· Full training and ongoing support
· Long-term progression within a growing company
· Supportive, team-focused environment
Why Join On Demand?
· Full training provided — ideal if you’re looking to build a career
· Real opportunity to grow with the business
· Hands-on role with responsibility and variety
· Be part of a team that values quality & service
How to Apply
Please send your CV to [email protected] or apply via Indeed.
Benefits:
- Free parking
- Free Tea/Coffee
Work Location: In person
Pay: £27,000.00-£30,000.00 per year
Benefits:
Work Location: In person
