Overview
An exciting opportunity has arisen at Darley Dale Medical Centre to join our Patient Services Team.
The successful applicant will deliver reception & administrative duties to a high standard, delivering excellent patient service and ensuring the Practice is effective & efficient.
We are based across three sites at Darley Dale, Winster & Youlgreave, with 9,000 patients in our care and fortunate to be based in the beautiful Derbyshire Dales near the hustle & bustle of Matlock.
One vacancy is 15 months fixed term, full time, 37 hours per week, with one hour for lunch.
The second vacancy is permanent, full time, 37 hours per week, with one hour for lunch.
Overview of Patient Services Reception Duties:
1. Reception desk: all patient facing enquiries
2. Telephony: booking appointments & patient enquiries
3. Workflow: managing clinical requests
4. Prescriptions: processing, medication reviews & enquiries
5. Registrations: permanent & temporary patients
6. Reception Administration: co-ordination of online services, patient visits allocation, email management and support to both clinical & non-clinical staff
Essential Skills & Qualities:
1. Outstanding work ethic
2. Excellent customer service skills
3. Strong IT skills: outlook, internet, word, excel, PowerPoint
4. Administration work experience
5. Excellent communication skills
Desirable Skills & Qualities:
1. Reception experience
2. Telephony experience
Our Team:
· Partnership Business Manager
· Assistant Practice Manager
· Patient Services Manager
· 10 Patient Services & support staff
· 6 Dispensing staff
· 4 GP Partners & 5 GP's
· 7 Nursing staff
Working Environment:
· We promote a professional, positive, friendly & hardworking environment for all staff.
· We are transparent, approachable and open to improvements to develop the Practice for both staff & patients.
Work Ethic:
· Reliable
· Flexible
· Highly motivated
· Positive
· Team player
· Driven to exceed objectives
Benefits:
· 25 days annual leave (pro-rota)
· 8 bank holidays (pro-rota)
· Pension
· Professional environment
· Supportive team
· Effective induction & training package
· Ongoing development opportunities
Full time, 37 hours per week, with one hour for lunch.
The successful applicant will be provided with a full induction & training plan, coaching & support, working rota & detailed how to guides.
Work remotely
Job Types: Full-time, Temporary, Permanent
Pay: £12.71 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- On-site parking
- Sick pay
Language:
Work authorisation:
- United Kingdom (required)
Willingness to travel:
Work Location: In person
