Here at Halton Housing, we are looking for an experienced Welfare Benefit & Money Advice Officer to work across our vibrant organisation.
Hours : Part Time, 3 days per week (22.2 hours total)
Duration : Permanent
What You’ll Do:
Manage welfare benefit and money advice enquiries, providing practical support tailored to customers' individual needs.
Support customers with benefit claims and applications, helping to maximise income, maintain housing costs and reduce the risk of rent arrears.
Identify debt and financial issues, offering advice, referrals, grant application support and signposting to relevant services.
Manage casework from initial enquiry through to resolution, maintaining accurate records and achieving service targets.
Keep up to date with changes in welfare benefits, housing and money advice to ensure customers receive accurate and effective support.
Build positive relationships with internal teams and external partners, promoting services, sharing knowledge and helping customers access the right support at the right time.
What You’ll Need:
Experience providing welfare benefits advice in a housing-related setting, including support with appeals and customer engagement through a range of channels.
Experience managing casework and maintaining accurate records using case management systems.
Good working knowledge of welfare benefits legislation, regulations and DWP/JCP processes.
Strong problem-solving, communication and stakeholder management skills.
Ability to analyse information, produce reports and manage competing priorities to achieve targets and deliver successful outcomes.
What You’ll Get:
30 day holiday entitlement (increasing to 33 days after 3 years’ service), plus bank holidays
Opportunity to buy or sell holidays
Competitive salary
Electric Vehicle Salary Sacrifice Scheme
Flexible and Hybrid working
Supported training and development opportunities
Health and Wellbeing Cash Plan
Competitive Pension Scheme
Why Halton Housing?
At Halton Housing, our purpose is Improving People's Lives . We're looking for people who share our values:
We are Honest – we build trust through openness, integrity and accountability.
We are Dynamic – we embrace change, seek opportunities and continually improve.
We Care – we put people first and make a positive difference to our customers, colleagues and communities.
If this sounds like you and you're looking for a role where you can make a real difference, we'd love to hear from you.
Interview Date : 22nd September 2026
We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
INDMED
An innovative housing provider, with customers at the heart of everything we do.
We're an award-winning housing association, with over 7,000 homes across Runcorn and Widnes in Cheshire, and now expanding geographically across the North West.
We're known for our innovative approach - strengthening our reputation as a landlord of choice in the borough and beyond.
Tel: 0303 333 0101
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