Job Summary
We are looking to appoint a receptionists/administrator to join our busy GP practice who will be the first point of contact for patients, contractors, and visitors as well as carrying out general office management tasks. Ideally you should have at least 1 year's experience working in a GP practice but training will be given.
You will be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries.
You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working our clinical and administration teams.
Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.
This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.
You will also process prescription requests and provide a full administrative and secretarial service.
Job Responsibilities
RECEPTION
- Receiving patients, consulting with members of practice team
- Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Taking messages and passing on information
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day.
- Undertake statutory and mandatory training as required.
APPOINTMENT SYSTEM MANAGEMENT
- Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
- Monitor effectiveness of the system and report any problems or variations required.
- Deal with home visit requests, carefully noting all details
- Arrange transport to hospital appointments for housebound patients
MEDICAL RECORDS MANAGEMENT
- Ensure that all records are accurately compiled in advance for each consulting session.
- Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to.
- Ensure correspondence, reports, results, etc., are filed in correct record.
- Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover.
- Processing repeat prescriptions in accordance with practice guidelines
- Handing completed repeat prescriptions to patient and checking names and address.
CONSULTATION ROOM PREPARATIONS
- Clearing and re-stocking of consulting rooms as required
- Consulting rooms prepared in readiness for each consulting session.
- Rooms are checked at the end of each consulting session and left tidy and secure.
Other Job Responsibilities
OTHER DELEGATED DUTIES
This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.
Job Types: Full-time, Part-time, Permanent
Hours: 18 - 30 per week
Salary: £12.70- 12.80 per hour
Additional pay:
Benefits:
- Company pension
- SSP
- Store discounts
Schedule:
- Monday to Friday/ flexible
Ability to commute/relocate:
- London, UB7 7PJ: reliably commute or plan to relocate before starting work (required)
Experience:
- Administrative Assistants & Receptionists: 1 year GP surgery experience required and on- site training will be provided.
- GP Surgery: 1 year required
Application deadline: 30/07.26
Hiring Insights
Hiring 2 candidates for this role
Job Types: Part-time, Permanent
Pay: £12.70-£12.80 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Experience:
- GP surgery: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Location:
- West Drayton UB7 7PJ (preferred)
Work Location: In person
