Reports To: Senior Customer Success Supervisor
Location: Head Office - Weston-super-Mare
Hours: Full-time (Apprenticeship Contract) - 40 hours
Salary : 16,640 per annum
This apprenticeship provides an exciting opportunity to learn the full end-to-end nursery enquiry and admissions process while developing digital marketing and sales communication skills using HubSpot — our customer relationship management (CRM) system.
You’ll play a key role in helping families begin their childcare journey with us, from their first enquiry to registration, while learning how to manage enquiries, analyse data, and use HubSpot automation tools to support family communications.
This role combines hands-on customer interaction with valuable business and digital skills, providing a strong foundation for a future career in marketing, sales, or customer experience.
Key Responsibilities
Enquiries & Family Communication
HubSpot CRM & Data Support
You will work towards a Level 3 qualification (dependent on your prior experience and interests) such as:
Your apprenticeship will include on-the-job training and mentoring from experienced colleagues in marketing, customer experience, and leadership roles.
Person Specification
Benefits:
Competitive pay – because your skills and dedication deserve it
Birthday day off – your special day, your time
25 days’ holiday, increasing with service, plus bank holidays
Cycle to work scheme
Free meals and snacks – stay fuelled and focused
Employee Assistance Programme – mental health and wellbeing support
Regular team events and socials
Company sick pay – because life happens
Career development opportunities, including 40+ hours of paid training a year
Refer a Friend bonus scheme - £500 once probation has been completed
Apprenticeship bonus - £500 for distinction pass
