Job Summary
As a SMB Account Manager, you'll be responsible for taking care of our existing customers making sure they're happy and satisfied. You'll be their go-to person for any issues that come up in relation to their Telecoms and IT account, and you'll work closely with other departments/divisions to make sure everything runs smoothly.
Working from our Peterborough offices, your goal will be to keep these customers with us for the long haul and to increase our revenue by selling additional products and services that would benefit them. You'll report directly to the Head of SMB Account Management.
Duties and Responsibilities:
- Manage an existing customer base and provide top-notch customer service.
- Look for opportunities to increase revenue by suggesting additional products and services.
- Respond to any customer queries and work with other Departments to resolve issues.
- Meet revenue, churn, and product penetration targets.
- Prepare and present proposals to corporate standards, tailored to each individual customer.
- Manage the sales process from start to finish, including needs analysis, proposal negotiating, and handover to the Provisioning Team
- Submit weekly and monthly sales forecasts and reports.
- Review existing customers' current services to ensure they are utilizing them to the fullest.
- Meet all productivity and performance KPIs.
- Obtain additional information to build strong customer relationships.
- Reach out to existing clients via phone and email on a daily basis.
Skills Required:
- Strong organisational skills and a results-driven mindset.
- Excellent communication skills with the ability to work with people at all levels.
- Proven experience presenting products and solutions over the phone and online.
- Strong presentation skills and the ability to close business opportunities.
- Excellent customer service skills.
- Telecoms and IT experience would be an advantage.
Company Benefits:
- Competitive Salary and Commission – (based on IT & Comms experience) OTE of £45k+
- 23 days annual holiday + 8 bank holiday
- Loyalty holiday Scheme
- 3 times salary for death in service
- Medicash Health Benefit
- Pension with Employer contributions
- The opportunity to grow and develop skills
- Company Events and Incentives
- On-site Parking
Job Type: Full-time
Pay: £26,500.00-£30,000.00 per year
Work Location: In person
