Technical Customer Support Advisor
Trackit247 Ltd –Live GPS tracking company based in Hemel Hempstead. We are a provider of Live GPS Tracking Solutions. We supply, maintain & support GPS tracking devices for a range of clients from the public and private sector.
The role is responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring customer satisfaction. The role is the primary point of contact for customers and is expected to handle each interaction with professionalism and efficiency and escalate any issues in a timely manner.
Location: Hemel Hempstead
Job Type: Full time
Work arrangements: On-site (5 days a week)
Key Responsibilities:
- Respond to customer inquiries via phone or email in a friendly and professional manner
- Being an account manager, understanding client goals and needs and building relationships with key stakeholders
- Identify and resolve customer issues or concerns promptly and effectively
- Develop a deep understanding of the company’s products to provide accurate information to customers and resolve their issues
- Accurately document customer interactions and feedback
- Recognize when issues require escalation and direct them to the appropriate team member
- Provide feedback to management on recurring issues and customer needs to help improve product offerings
- Ensure unresolved issues are tracked and follow-up with customers to ensure satisfaction
Essential Skills:
- Strong organisational skills
- Proven experience in customer support role
- Excellent communication skills
- Strong attention to detail
- Excellent customer service
Personal Qualities:
- Sufficient verbal and written communication skills with the ability and confidence to communicate positively with both internal and external clients
- Contributing to the team image, presenting a professional and knowledgeable image to both internal and external clients.
- An absolute focus on ensuring that all issues and tasks are completed or escalated in good time and correctly, according to the client or task requirements
- Desire to progress the company’s best interest, identifying areas for own personal development and moving forward with them
Job Types: Full-time, Permanent
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Company events
- Company pension
Ability to commute/relocate:
- Hemel Hempstead HP2 7BF: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What specifically attracted you to this role at Trackit247, and why do you think you’d be a good fit?
- Can you display confidence when talking to customers over the phone and in person?
- This role requires full time working in the office. Are you happy to work in the office 5 days a week?
Experience:
- Customer Support: 2 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
