The purpose of this role is to work within the Referrals Team to coordinate admissions and referrals to residential treatment units, ensuring services operate efficiently and occupancy levels are maintained.
Key responsibilities include undertaking initial client assessments, liaising with residential managers and referral support workers to coordinate placements and transport arrangements. The postholder will prepare placement quotations, maintain databases and occupancy records, and contribute to reports on occupancy levels and waiting lists.
Requirements
Senior Referral Coordinator Responsibilities
- To take part in the on-call rota when required, ensuring all communications via the referral pathway are responded to in an efficient and professional manner.
- To manage and respond to inbound traffic via rehab cymru / web / social media / commissioner and private queries in respect to treatment requests.
- To undertake initial assessments of clients, collating the necessary information regarding the clients, to inform decisions by Adferiad’s medical team regarding their suitability for the different residential units.
- To liaise with Residential Managers and Referral Support Workers in relation to occupancy and inbound referrals, making transport arrangements as needed.
- To assist the finance team when required, to ensure invoices are accurately prepared and payments promptly received.
- To work with the Head of Commercial Relationships and Referrals Manager to present regular reports in relation to occupancy levels and waiting lists; monitoring levels to predict future needs.
- To prepare and process detailed residential placement quotations in a timely manner.
- To identify sales opportunities and trends, which may inform marketing strategies.
- To provide support within the Referrals Team in respect to administrative tasks.
- To update appropriate databases, to enable effective monitoring and reporting of occupancy levels.
- To contribute to improvements in processes and service delivery which will enhance the client experience.
- To develop and maintain an appreciation and understanding of substance use treatment services, particularly in relation to in-patient detoxification and rehabilitation services.
- To review costs across the Residential Units, identifying opportunities to achieve savings.
- To support the Head of Commercial Relationships and Marketing Team to develop effective marketing tools to promote the Residential Units within the marketplace.
- To maintain prices and information included within websites e.g., Rehab Cymru.
- Promote inclusive, trauma-informed, and values-led practice across services.
- Attend training, supervision, leadership forums, and meetings, and undertake other duties commensurate with the role as reasonably required.
REF: 0210
Pay: Up to £27,764.55 per year
Work Location: In person
Reference ID: 0210
